If you’re looking to begin your career in the IT industry with a practical, hands-on role, the Associate Software Engineer position at RXO is an excellent opportunity. This role is particularly suitable for freshers or early-career professionals who want to build strong foundations in IT support, troubleshooting, and application management.
Unlike traditional development roles, this position focuses on real-world problem-solving helping customers resolve technical issues, improving application performance, and working closely with development teams. It’s a great entry point into the tech industry, especially if you want to understand how large-scale systems operate in real environments.
About the Company
RXO is a leading provider of transportation and logistics solutions, leveraging cutting-edge technology to optimize supply chains and improve delivery efficiency.
The company operates with a massive network of carriers and shippers, offering innovative solutions that simplify complex logistics challenges. With a strong emphasis on technology, RXO is transforming the transportation industry through digital platforms, automation, and real-time tracking systems.
Their culture is centered around collaboration, innovation, and inclusivity, making it an ideal workplace for individuals who want to grow in a supportive environment.
Role Overview
The Associate Software Engineer (IT Support / Application Support) role focuses on supporting users and maintaining application systems. You will act as the bridge between customers and technical teams, ensuring smooth operations and quick issue resolution.
This role is ideal for candidates who:
- Enjoy solving real-world technical problems
- Want to understand enterprise systems from a user perspective
- Prefer a mix of technical and communication-based responsibilities
Over time, this role can lead to career paths in software development, DevOps, system administration, or cloud engineering.
Key Responsibilities
- Provide IT support through chat, email, calls, and desktop solutions
- Troubleshoot technical issues by understanding customer problems
- Guide users step-by-step to resolve technical challenges
- Follow up on queries and ensure timely resolution
- Escalate critical issues to higher-level teams when needed
- Communicate customer feedback to development teams
- Handle major incidents and drive them toward resolution
- Participate in bridge calls during high-impact system issues
- Maintain clear documentation of issues and solutions
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Who Can Apply
| Criteria | Details |
|---|---|
| Experience | Freshers / Entry-level |
| Education | Bachelor’s degree in Computer Science / IT or related field |
| Role Type | IT Support / Application Support |
| Location | Mumbai, India |
| Work Mode | Full-Time |
Stipend / Salary (Market Estimate) 💰
For this Associate Software Engineer role:
- Estimated Salary: ₹3 LPA – ₹6 LPA (entry-level range in India)
- Salary may vary depending on skills, communication ability, and interview performance
- Additional benefits may include bonuses, training programs, and career growth opportunities
Required Skills
- Basic understanding of IT systems and troubleshooting
- Good communication skills (written and verbal)
- Problem-solving mindset
- Ability to work under pressure and manage multiple issues
- Basic knowledge of operating systems and applications
- Willingness to learn and adapt quickly
- Team collaboration and coordination skills
Preferred Skills (Good to Have)
- Understanding of networking basics
- Familiarity with ticketing tools or helpdesk systems
- Basic knowledge of databases or SQL
- Exposure to software applications and enterprise tools
- Experience with customer handling or support roles
- Knowledge of ITIL processes (optional)
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What You Will Learn
This role offers valuable real-world exposure, especially for beginners:
- Hands-on experience in IT support and troubleshooting
- Understanding of enterprise applications and systems
- Customer interaction and technical communication skills
- Incident management and escalation processes
- Exposure to production-level environments
- Basics of system monitoring and issue resolution
Why Join RXO
- Work with a technology-driven logistics company
- Gain real-world experience solving live technical issues
- Strong team culture focused on collaboration and growth
- Opportunity to learn from experienced professionals
- Career growth into advanced IT and engineering roles
- Inclusive workplace that values diverse perspectives
How to Apply
To apply for this role, follow these steps:
- Create a resume highlighting your technical knowledge and communication skills
- Include any academic projects or internships related to IT or software
- Emphasize problem-solving abilities and willingness to learn
- Prepare for basic technical and troubleshooting interview questions
- Practice explaining technical concepts in simple terms
Focus on showing your ability to handle real-world problems and communicate effectively, as these are key skills for this role.
Disclaimer: This job information is collected from official and public sources. We do not charge any fees for job updates and do not guarantee recruitment. Candidates should verify details from the official source before applying. We are not responsible for any loss arising from reliance on this information.
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