Virtusa is offering an exciting opportunity for Software Engineers in Chennai with 1–2 years of experience in Computer Science or Information Technology. This role is ideal for professionals looking to strengthen their foundation in production support, IT operations, and enterprise application management. If you’re detail-oriented, eager to learn, and ready to work in a global 24×7 environment, this could be your perfect career move.
About the Company
Virtusa Corporation is a leading global provider of digital engineering and IT services, empowering businesses to accelerate innovation through technology. With a team of over 27,000 professionals worldwide, Virtusa partners with major enterprises to deliver scalable digital solutions. Known for its collaborative culture, cutting-edge technology stack, and focus on employee growth, Virtusa is a place where great minds come together to build the future.
Role Overview
As a Software Engineer (L1 Production Support) at Virtusa, you will play a key role in maintaining the stability, reliability, and performance of enterprise-level systems. Working in a fast-paced environment, you’ll gain real-world exposure to incident management, job monitoring, and ITIL workflows, all while collaborating with senior support teams to resolve critical issues.
Key Responsibilities
- Monitor application and infrastructure health using tools like Nagios, Grafana, and Splunk.
- Acknowledge, categorize, and resolve incidents, escalating complex issues to L2/L3 teams.
- Respond to system alerts and take timely corrective actions based on predefined runbooks.
- Oversee scheduled jobs, ensuring successful completion and performance.
- Manage tickets in ITSM tools such as ServiceNow or Remedy.
- Document incidents, SOPs, and resolutions for continuous improvement and audits.
- Communicate effectively with internal teams, updating stakeholders and management regularly.
- Work in rotational shifts, including weekends and holidays, as part of a 24×7 support model.
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Who Can Apply
| Criteria | Details |
|---|---|
| Education | B.Tech in Computer Science or Information Technology |
| Experience | 1–2 Years |
| Location | Chennai, Tamil Nadu, India |
| Work Mode | Full-Time, Work from Office |
| Role | L1 Production Support – Software Engineer |
Required Skills
- Proficiency in at least one primary technical skill — Java, Python, SQL, Linux, or Networking.
- Strong analytical and problem-solving skills.
- Understanding of ITIL concepts and production support processes.
- Excellent communication and teamwork abilities.
- Ability to work in shifts, adapt to change, and follow SOPs.
- Willingness to learn, innovate, and grow in a global tech environment.
Preferred Skills
- Familiarity with monitoring tools (Nagios, Grafana, Splunk).
- Basic knowledge of incident and change management workflows.
- Exposure to enterprise infrastructure or application support projects.
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What You’ll Get
- A chance to work on enterprise-grade systems with global exposure.
- Continuous learning opportunities and mentorship from experienced professionals.
- Competitive salary and benefits.
- A collaborative and supportive workplace with career growth prospects.
How to Apply
To apply for the Software Engineer – Production Support role at Virtusa, click the Apply Now button below.
Before applying, ensure your resume highlights core technical skills like Java, SQL, or Linux, along with any experience in monitoring or ticket management tools.
💡 Tip: Emphasize your problem-solving mindset and ability to handle live system incidents during interviews. Demonstrating awareness of ITIL processes or prior internship experience in IT support will give you a strong advantage.
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