📍 Location: Hyderabad, Telangana, India (Hybrid)
🕒 Shift Timing: 6:30 PM – 3:30 AM IST
📝 Employment Type: Full-time

About Thomson Reuters

Thomson Reuters is a “Great Place to Work®” certified organization, known for its commitment to innovation and excellence. The company provides trusted content, technology, and expertise to professionals across legal, tax, compliance, and media industries worldwide.

Why Join Us?

• Flexible hybrid work model (2-3 days in-office).
• Comprehensive benefits including mental health support and flexible vacations.
• Opportunities for professional development via LinkedIn Learning and internal mobility programs.
• Inclusive work culture, fostering diversity, equality, and a strong sense of purpose.

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Role Overview

As a .Net API Technical Support Engineer, you will provide second-level support to internal stakeholders and third-party engineers, troubleshoot complex API-related issues, and contribute to the seamless integration of Thomson Reuters products with customer systems.

Key Responsibilities

• Offer technical expertise on complex API-related issues.
• Collaborate with product support and development teams.
• Provide remote troubleshooting and issue resolution for customer sites.
• Support alpha/beta testing programs and provide customer feedback.
• Conduct technical training for frontline support and external partners.
• Deliver pre-sales technical demonstrations and offer architectural advice.
• Maintain site documentation and escalate recurring issues.
• Stay updated on emerging technologies and API trends.

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Required Skills & Experience

• Programming Skills: .Net/.NET Core development experience.
• API Expertise: Hands-on experience with developing/consuming REST APIs, tools such as Postman, Swagger, and formats like JSON.
• Security Knowledge: Understanding of OAuth2, API security patterns, and best practices.
• Troubleshooting: Strong debugging and problem-solving skills.
• Communication Skills: Excellent verbal and written communication to interact with global customers.
• Ability to quickly learn new technologies and processes.

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Preferred Qualifications

• Experience with API Gateways, rate limiting, and performance optimization.
• Familiarity with developer portals and API integration techniques.
• Exposure to global support operations and working with enterprise clients.

Perks & Benefits

• Work-Life Balance: Flexible vacation policies and mental health days.
• Professional Growth: Access to LinkedIn Learning and talent development programs.
• Global Exposure: Work with clients and teams worldwide.
• Social Impact: Participate in volunteer days and ESG initiatives.