S&P Global is looking for an Apprentice Application Support Analyst in Hyderabad and Gurgaon. This role offers a fantastic opportunity for fresh graduates or early-career professionals to gain hands-on experience in application support, IT operations, and infrastructure monitoring within a global enterprise.
As part of the Infrastructure & Operations team, you will assist business users with first-line IT support, monitor applications, respond to alerts, and ensure smooth functioning of business-critical systems. The role provides exposure to cloud platforms, enterprise tools, and industry-standard IT frameworks, preparing you for a long-term career in IT operations and support analytics.
About S&P Global Energy
S&P Global Energy provides critical insights and intelligence on global energy and commodities markets. With divisions like Platts, CERA, Horizons, and Events, the company empowers organizations to make confident, sustainable, and strategic decisions.
S&P Global enables businesses and governments with trusted data, benchmarks, and technology, helping them plan, act, and thrive in an ever-changing global landscape. With over 35,000 employees worldwide, S&P Global fosters innovation, integrity, and collaboration, making it a great place to start your career.
Job Overview
As an Apprentice Application Support Analyst, you will act as the first line of support for business users, helping them troubleshoot IT issues, monitor application performance, and assist in incident and service request management. This role involves working in a rotational shift, providing 24/7 support across APAC, EMEA, or AMER hours.
Roles and Responsibilities
- Serve as the first line of support for business users’ IT requests and incidents.
- Respond promptly and resolve issues within service level agreements (SLAs).
- Monitor application performance, respond to alerts, and provide health check reports.
- Communicate effectively in written and verbal business English, including technical documentation.
- Work collaboratively with Infrastructure support teams and other business units.
- Learn and apply troubleshooting for operating systems (Linux/Windows) and enterprise tools like SharePoint, Box, OneDrive, and MS Teams.
- Understand and assist with cloud computing (AWS) and basic IT infrastructure concepts such as load balancers, networking, firewalls, NAT, and virtual servers.
- Use tools such as PuTTY, RDP, SSH, WinSCP, and MySQL Query Browser to resolve application issues.
- Maintain incident logs, reports, and documentation following IT service management best practices.
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Who Can Apply
| Criteria | Details |
|---|---|
| Education | Bachelor’s degree in Computer Science, Information Technology, or related field |
| Experience | 0–1 years (fresh graduates or internship experience welcomed) |
| Job Type | Full-Time |
| Locations | Hyderabad, Telangana & Gurgaon, Haryana |
| Skills Required | Basic IT troubleshooting, Windows/Linux OS knowledge, cloud concepts (AWS), enterprise collaboration tools (SharePoint, MS Teams, Box, OneDrive) |
| Preferred Skills | Internship/project experience in IT, familiarity with ITIL frameworks, database/query tools (MySQL), strong communication and analytical skills |
| Shift | Rotational shifts (APAC, EMEA, AMER) including weekends |
Expected Salary / Market Estimate 💰
For an Apprentice Application Support Analyst in India:
- ₹2,00,000 – ₹3,50,000 per year (approximate range for entry-level/rotational IT support roles)
- Valuable exposure to cloud computing, enterprise applications, and ITIL frameworks
- Career growth into roles such as Application Support Analyst, Infrastructure Engineer, or IT Operations Specialist
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What You’ll Gain
- Hands-on experience with enterprise applications, cloud platforms, and IT support operations.
- Exposure to S&P Global Energy’s data and commodity insights systems.
- Training in incident management, monitoring, reporting, and troubleshooting.
- Opportunity to develop cross-functional collaboration skills with global teams.
- Understanding of ITIL processes, operational best practices, and 24/7 business support.
How to Apply
Highlight your projects, internships, or coursework involving IT support, Linux/Windows administration, cloud computing, or database management. Mention any experience with enterprise collaboration tools or monitoring systems to strengthen your application.
👉 Apply by clicking the button below to start your journey as an Apprentice Application Support Analyst at S&P Global.
Disclaimer
All information is collected from official or public S&P Global job postings. S&P Global does not charge fees for applications. Selection depends solely on merit. No recruitment guarantee is implied, and the blog site takes no responsibility for losses due to reliance on this information.
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