Looking to kickstart your career in technical support with a global cybersecurity leader? 💻 RSA — a pioneer in identity and access management solutions — is hiring Technical Support Engineer 1 for its Bangalore office.
This full-time role is perfect for candidates with 0–3 years of experience in technical support, IT operations, or customer service who are eager to work in a fast-paced, innovation-driven environment.
RSA Technical Support Engineer jobs offer hands-on learning in cybersecurity, problem-solving, and client interaction — an ideal foundation for anyone looking to grow in IT support and system administration.
About RSA
RSA is a global leader in identity and access management, trusted by over 12,000 organizations worldwide and managing 25 million enterprise identities.
Founded on a legacy of pioneering encryption and authentication technologies, RSA continues to redefine the digital identity landscape with its Unified Identity Platform — a hybrid and cloud-based solution that enhances modern authentication, lifecycle management, and identity governance.
RSA’s technologies are used across industries like finance, healthcare, energy, and technology services, providing secure and frictionless access for users around the globe.
Role Overview
As a Technical Support Engineer 1 at RSA, you’ll be responsible for delivering world-class customer support by diagnosing and resolving technical issues related to RSA products. You will engage directly with customers through email, phone, and remote sessions, ensuring efficient problem resolution and maintaining strong client relationships.
You’ll also collaborate with internal technical teams, contribute to RSA’s knowledge base, and help improve support processes across the organization.
This role requires working from the office at least two days per week, with occasional rotational shifts, weekends, or on-call responsibilities as needed.
Key Responsibilities
🧠 Customer Support & Issue Resolution
- Serve as a remote customer advocate, ensuring client needs are effectively met.
- Manage and prioritize a queue of customer cases, providing timely updates.
- Communicate solutions and progress clearly to customers and internal teams.
- Participate in customer conference calls to discuss resolutions.
🔧 Technical Analysis
- Diagnose issues related to RSA software, network protocols, and server systems.
- Identify when to escalate issues to senior technical teams.
- Develop Knowledge Base articles to assist peers and end users.
💡 Continuous Improvement
- Contribute to RSA’s eServices platform (support forums, documentation, etc.).
- Support 24x7x365 operations through rotational shifts.
- Strive to become a Subject Matter Expert (SME) in one or more RSA product areas.
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Who Can Apply
| Criteria | Details |
|---|---|
| Experience | 0–3 years in technical support, IT, or related roles |
| Education | Bachelor’s degree in Information Technology, Computer Science, or related field |
| Location | Bangalore, India |
| Employment Type | Full-Time |
| Work Mode | Hybrid (minimum 2 days/week in office) |
Required Skills & Qualifications
🧰 Non-Technical Skills
- Strong communication and interpersonal skills.
- Excellent problem-solving and logical reasoning.
- Ability to perform effectively under pressure.
- Team-oriented and self-motivated.
💻 Technical Skills
- Basic understanding of Linux servers, network protocols, and web applications.
- Familiarity with SQL and database management.
- Understanding of APIs is a plus.
- Knowledge of security fundamentals preferred.
Preferred Skills
- Exposure to customer support tools and ticketing systems.
- Experience working with technical documentation or knowledge management systems.
- Awareness of IT security principles and incident response workflows.
- Hands-on experience in troubleshooting software or network issues.
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What You’ll Get
Working at RSA means joining a company that values innovation, collaboration, and learning. Here’s what you can expect:
- 🌍 A global platform to build expertise in cybersecurity and IT support.
- 💼 Mentorship and career development through continuous learning.
- ⚙️ Exposure to modern authentication and identity technologies.
- 🧠 Opportunities to become an RSA product expert.
- ❤️ A supportive environment promoting work-life balance and diversity.
How to Apply
To apply for the RSA Technical Support Engineer 1 position:
- Update Your Resume – Highlight relevant coursework or projects in networking, databases, or cybersecurity.
- Emphasize Communication Skills – Showcase experience handling customer queries or technical documentation.
- Prepare for Interviews – Brush up on networking fundamentals, SQL basics, and Linux commands.
- Show Enthusiasm for Cybersecurity – RSA values curiosity and learning mindset.
- Apply Now – Click the button below to start your application.
Conclusion
If you’re looking to start or advance your career in technical support and cybersecurity, the RSA Technical Support Engineer 1 role in Bangalore is a fantastic opportunity. 🚀
You’ll gain hands-on experience, work with a global client base, and grow alongside a company that’s shaping the future of digital identity and authentication.
Join RSA today and take your first step toward a secure and rewarding IT career. 🌟
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