Product Support Engineer Job at Fynd | 6-8 Months Exp, Office-Based Role
Looking to build your career in tech support with a fast-growing company? The Product Support Engineer Job at Fynd might be just what you’re looking for. With a requirement of 6-8 months of experience, this role offers a dynamic opportunity to work hands-on with AI, big data, and retail technology. 💡
👨💻 What You’ll Do as a Product Support Engineer
You’ll be at the core of technical support, collaborating with developers and product teams. Your primary responsibilities will include:
- Troubleshooting and resolving low to medium complexity issues.
- Monitoring alerts, analyzing logs, and performing root cause analysis.
- Engaging in automation and creating anomaly detection tools.
- Writing SQL/NoSQL queries for diagnostics.
- Working closely with product teams to improve platform experience.
- Taking charge of customer escalations without team lead intervention.
- Onboarding and coaching users to ensure smooth usage.
📋 Key Responsibilities at a Glance
| Responsibility | Description |
|---|---|
| Monitoring & Alerts | Analyze alerts, perform health checks, detect issues proactively. |
| Automation & Scripting | Automate maintenance tasks and create alert systems. |
| Issue Diagnosis | Debug API calls, code traces, and system behavior. |
| Customer Support | Resolve escalations and improve customer satisfaction. |
| Product Feedback | Relay insights from users back to the development team. |
| Documentation | Create clear guides and document resolutions. |
| Collaboration | Work with DevOps and business teams to ensure optimal platform performance. |
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🔍 Skills and Qualifications Needed
Fynd is looking for a hands-on engineer who thrives in a problem-solving environment. Here’s what you’ll need:
- 6-8 months experience in a Product Support role.
- Strong knowledge of Unix systems and database concepts.
- Proficiency in SQL/NoSQL, with ability to write/debug queries.
- Experience with REST APIs and debugging via Postman.
- Language knowledge in NodeJs, Python, or Java.
- Exposure to ETL/data warehousing and SaaS B2B setups.
- Understanding of AWS, Docker, Kubernetes is a bonus.
- Excellent communication and documentation skills.
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🏆 Why Join Fynd?
🌱 Growth-Oriented Culture
- Learn through Flex University and use a Learning Wallet for upskilling.
- Exposure to international projects and advanced technologies.
- Opportunity to grow into leadership roles.
🧠 Focus on Wellness
- Mediclaim for you + family 👪
- Access to mental health support with certified therapists.
🎉 Community & Culture
- Weekly & annual team-building events 🎊
- Work in a collaborative office environment (5 days a week).
✨ Apply Now
- Role: Product Support Engineer
- Experience: 6-8 months
- Location: Office-based, India
- Work Type: Full-time (5 days in-office)
- Skills: Unix, SQL, APIs, Python/NodeJS/Java, AWS (preferred)
🚀 Your Career Starts Here
If you’re passionate about supporting innovative products, love working in a fast-paced environment, and want to be part of something big, this Product Support Engineer job at Fynd is your next move.
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