Process Associate Role at Genpact – Start Your Career Today
| Job Title | Process Associate |
|---|---|
| Primary Location | India – Hyderabad |
| Schedule | Full-time |
| Education Level | Bachelor’s / Graduation / Equivalent |
| Master Skills List | Operations |
| Job Category | Full Time |
Discover Your Opportunity: Process Associate Role at Genpact
Genpact is hiring for the Process Associate role at its Hyderabad location. This full-time position is ideal for fresh graduates and those seeking a dynamic and customer-focused work environment. Join a global leader in professional services and solutions, where innovation, diversity, and collaboration drive success.
Key Responsibilities
As a Process Associate at Genpact, you will:
- Respond to customer queries and concerns efficiently.
- Make outbound calls to customers and employers.
- Support data collection for account recovery.
- Understand client processes and policies thoroughly.
- Reproduce customer issues and escalate product bugs.
- Deliver exceptional customer service.
- Exhibit critical thinking and problem-solving skills.
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Required Qualifications
Minimum Qualifications:
- Graduate in any discipline (Freshers are eligible).
Preferred Qualifications:
- Previous customer service experience (chat, email, or voice).
- Strong analytical and probing skills.
- Proficiency in written English and a neutral accent.
- Flexibility to work on a rotating schedule, including weekends.
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Perks of Joining Genpact
- Global Exposure: Work with a company that operates in 30+ countries.
- Dynamic Work Environment: Collaborate with industry-leading professionals.
- Equal Opportunity Employer: Genpact celebrates diversity and inclusion.
Why Choose Genpact?
At Genpact, innovation and transformation are the core drivers of success. With over 125,000+ employees across the globe, the company provides ample opportunities for learning, growth, and career advancement. By joining Genpact as a Process Associate, you will be contributing to meaningful projects that shape the future.
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