📍 Locations: New Delhi, Delhi & Mumbai, Maharashtra, India 🇮🇳
💼 Employment Type: Full-Time | 🏢 On-Site

🌟 About the Role:

NTT DATA is seeking an entry-level Security Managed Services Engineer (L1) to monitor, manage, and optimize clients’ Firewall infrastructure. This role involves proactive incident detection, investigation, and resolution to ensure service continuity and SLA adherence.

If you’re passionate about network security, problem-solving, and client-centric solutions, this could be your next big career move! 🚀

🛠️ Key Responsibilities:

🔹 Infrastructure Monitoring:

• Continuously monitor client network and security systems.

🔹 Incident Detection & Investigation:

• Identify potential issues before they escalate.
• Analyze root causes for first-line incidents.

🔹 Incident & Request Management:

• Provide telephonic or chat support when needed.
• Escalate complex issues to resolver groups.

🔹 System Maintenance & Documentation:

• Schedule maintenance windows for patching & configuration changes.
• Update knowledge base and create new documentation.

🔹 Optimization & Automation:

• Identify opportunities to automate incident resolution.
• Contribute to process improvements and project work as required.

🔹 Disaster Recovery Support:

• Assist with disaster recovery tests and implement necessary functions.

🎯 Knowledge, Skills & Attributes:

🔹 Technical Acumen:

• Basic understanding of network security & Firewall management.
• Hands-on knowledge of management agents and redundancy concepts.

🔹 Soft Skills:

• Strong communication skills – ability to adapt across cultures. 🌏
• Active listening & clarity in communication. 🎙️
• Positive, proactive attitude in high-pressure environments. 💡

🔹 Client-Focused Approach:

• Client-centric mindset with a focus on providing seamless experiences.

🔹 Problem-Solving & Adaptability:

• Quick learning ability with a solution-oriented approach.
• Adaptable to changing work environments and requirements.

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🎓 Academic Qualifications:

✅ Bachelor’s degree in:

• Information Technology (IT)
• Computer Science
• Computing-related fields

💡 Equivalent work experience is also considered.

🛠️ Certifications (Preferred):

🎯 Network Security Certifications:

• CCNA (Cisco Certified Network Associate)
• Other Level 1 Security Certifications

📖 ITIL Process Knowledge is a plus!

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💡 Experience Required:

🔹 Entry-Level Role – perfect for freshers or those with:

• Basic troubleshooting skills in security/network/data center systems.
• Experience working in IT infrastructure environments of medium to large organizations.

🌏 Why Join NTT DATA?

🔹 Global Exposure: Work for a $30+ billion global tech leader serving 75% of Fortune Global 100. 🌍
🔹 Innovation-Driven Culture: Be part of a company investing $3.6 billion annually in R&D. 💡
🔹 Career Growth: Opportunities to upskill, learn, and grow in a diverse and inclusive workplace. 🚀
🔹 Tech Excellence: Collaborate with industry leaders in AI, cybersecurity, and infrastructure.

📌 Application Tips:

• Customize your resume to highlight network security knowledge and troubleshooting skills.
• Showcase any IT certifications like CCNA or ITIL.
• Highlight projects or internships related to network security or IT support.

Good luck! 🍀 😊