💻 Model N, a global leader in revenue optimization and compliance solutions for pharmaceutical, medtech, and high-tech industries, is hiring a Technical Engineer 1 in Hyderabad, India. This full-time role is ideal for candidates skilled in Java, SQL, and enterprise software support, eager to contribute to customer success and knowledge management.
If you are passionate about troubleshooting complex applications, improving software processes, and delivering high-quality support, the Model N Technical Engineer 1 role provides a platform to work on SaaS products and cloud-based solutions with global impact.
About Model N
For over 25 years, Model N has helped life sciences and high-tech innovators maximize revenue, streamline operations, and ensure compliance through cloud-based software, services, and data-driven insights. Trusted by 150+ leading companies across 120+ countries, Model N focuses on innovation, customer success, and operational excellence.
Working at Model N means joining a team that values collaboration, technical expertise, and continuous learning while delivering impactful solutions to global clients.
Role Overview
As a Technical Engineer 1, you will provide product support for Model N applications, troubleshoot issues, and contribute to knowledge management. You will work closely with cross-functional teams to ensure smooth resolution of complex customer problems and maintain high standards of customer satisfaction.
This role is suitable for candidates with basic to intermediate Java and SQL skills and an interest in enterprise software support.
Key Responsibilities
- Troubleshoot and debug Model N applications using Java and SQL.
- Triaging customer-reported issues by analyzing expected product behavior and application data.
- Apply best practices in problem-solving after consulting senior team members.
- Document and publish knowledge articles, papers, and technical documentation independently.
- Proactively contribute to process improvements and knowledge sharing.
- Refer to internal knowledge repositories to resolve issues efficiently.
- Collaborate with cross-functional teams to address complex customer problems.
- Understand business processes and policies relevant to the product area.
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Who Can Apply
| Criteria | Details |
|---|---|
| Experience | 0-2 Years |
| Education | B.E / B.Tech or equivalent |
| Location | Hyderabad, India |
| Employment Type | Full-Time |
| Skills Required | Java programming, SQL, troubleshooting, technical documentation, communication skills |
Required Skills
- Proficiency in Java, including understanding complex codebases.
- Strong skills in SQL, including multiple tables, views, and subqueries.
- Basic to intermediate troubleshooting and debugging abilities.
- Excellent written and verbal communication skills.
- Ability to document technical content and contribute to knowledge bases.
- Quick learner with the ability to adapt to new tools and processes.
Good to Have:
- Experience with reporting tools like Cognos or Looker.
- Exposure to customer communication.
- Prior experience in enterprise software support or SaaS environments.
Work Timings: Available to work 12:00 PM IST – 12:00 AM IST, with a break from 5:30 PM – 8:00 PM IST.
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What You’ll Get
💼 Professional Growth: Work on enterprise software solutions with global impact.
🌐 Global Exposure: Collaborate with cross-functional teams and international clients.
🧠 Skill Development: Enhance your expertise in Java, SQL, SaaS, and knowledge management.
🚀 Career Progression: Opportunity to take on advanced roles in technical support and engineering.
🤝 Collaborative Culture: Join a team that values innovation, problem-solving, and customer success.
Why Join Model N
Joining Model N as a Technical Engineer 1 means contributing to enterprise-level solutions that empower global innovators in life sciences and high-tech industries. This role provides hands-on experience with SaaS products, cloud-based software, and customer support best practices, while building a foundation for a rewarding career in technical support and enterprise engineering.
How to Apply
📝 Step 1: Update your resume — highlight Java, SQL, and any enterprise software experience.
💡 Step 2: Showcase your problem-solving skills and ability to troubleshoot complex applications.
📚 Step 3: Be ready to demonstrate communication skills and technical documentation capabilities.
🚀 Step 4: Click the button below to apply for the Model N Technical Engineer 1 role and advance your career in enterprise software support and SaaS solutions.
Conclusion
The Model N Technical Engineer 1 role in Hyderabad offers a unique opportunity for early-career professionals to develop technical expertise in Java, SQL, and SaaS application support. With exposure to knowledge management, customer interaction, and process improvement, this role sets the stage for a dynamic career in enterprise technology and technical support. 🌟💻
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