Microsoft is opening doors for professionals to be part of its Technical Support Engineer team under the Customer Experience & Success (CE&S) division. With over 18,000 employees globally, CE&S ensures customers not only use Microsoft products but also enjoy a seamless, trust-driven experience.

This Technical Support Engineer role is flexible, offering up to 50% remote work, enabling a perfect balance between professional growth and personal comfort.

As a Technical Support Engineer, you’ll join the Customer Service & Support (CSS) team, providing timely and expert assistance to resolve complex customer issues. Here’s why this role stands out:

Values-Driven Culture: Thrive in an environment that emphasizes respect, integrity, accountability, and inclusivity.

Global Impact: Work with Microsoft’s commercial clients to tackle critical technical challenges and enable transformative cloud solutions.

Career Advancement: Accelerate your career through hands-on problem-solving, mentorship opportunities, and exposure to cutting-edge technologies.

Work Flexibility: Up to 50% remote work, offering the convenience of working from home while being part of a global team.

Also read: Accenture Recruitment 2024 for Freshers or Experienced : Launch Your Career | ₹3.5 to ₹5.5 LPA 

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• 1. Response and Resolution
• Troubleshoot and resolve complex customer technical issues.
• Collaborate with teams and utilize advanced tools to deliver innovative solutions.
• 2. Readiness and Mentorship
• Share expertise through technical coaching and mentoring.
• Continuously upgrade your technical and professional skills.
• 3. Product and Process Improvement
• Work with Microsoft Engineering to investigate and resolve product defects.
• Innovate through automation and diagnostic tool development.

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Basic Requirements:

• 3+ years of experience in technical support or consulting.
• Bachelor’s degree in Computer Science, IT, or a related field.

Language Proficiency

• Fluency in English (reading, writing, and speaking).

Security Compliance

• Must meet Microsoft Cloud Background Check requirements.

Microsoft offers a wealth of benefits for its employees:

Community Engagement: Participate in giving programs and networking opportunities.

Industry-Leading Healthcare: Comprehensive health insurance for you and your family.

Professional Development: Access to educational resources and training programs.

Employee Discounts: Exclusive deals on Microsoft products and services.

Generous Leave Policies: Paid maternity and paternity leave, along with vacation days.

Also read: IBM Remote Entry-Level | Process Analyst Human Resource Operations – Core HR | IBM | up-to 6 LPA

A Microsoft Technical Support Engineer Job is not just a role; it’s a chance to contribute to empowering every individual and organization globally. With its commitment to innovation, inclusivity, and growth, Microsoft provides the perfect platform to excel in your career. Take your first step toward a brighter future. Apply today!