Meltwater, one of the world’s leading SaaS companies, is offering an exciting full-time internship opportunity for the role of Product Support Engineer at its Bangalore office. This is an excellent internship for fresh MSc or MCA graduates who want to build a career in technical support, product engineering, and customer-facing problem-solving roles. Meltwater builds powerful digital intelligence and marketing solutions used by global brands, and joining their Product Support team means working with cutting-edge technologies while directly impacting customer experience.
This internship gives you exposure to real-time technical challenges, SaaS product architecture, debugging workflows, and cross-functional collaboration with global teams. If you are someone who loves solving problems, enjoys working with applications, and wants to learn how enterprise-level SaaS platforms operate, this role is ideal for you.
About Meltwater
Meltwater is a globally recognized Software-as-a-Service company specializing in digital intelligence, media monitoring, consumer insights, and social analytics. Founded in 2001, Meltwater has grown to serve more than 30,000 customers across 120 countries. All of its solutions are cloud-based, scalable, and built using modern technologies.
The company is known for its innovative culture, collaborative environment, and fast-paced operational model. The Bangalore office plays a key role in supporting global customers, ensuring service reliability, and maintaining high standards of product support. Meltwater’s emphasis on continuous learning, hackathons, mentorship, and well-defined career paths makes it an excellent place for fresh graduates to begin their professional journey.
Role Overview
The Product Support Engineer Intern is a technical role where you get hands-on experience working with Meltwater’s applications, troubleshooting issues, handling real-time alerts, and supporting global customers. You will work extensively with databases, scripting, APIs, web technologies, and monitoring tools. This role is suitable for candidates who enjoy understanding how systems work, analyzing problems, and delivering high-quality customer support.
The intern will collaborate closely with the support team, engineering teams, and customer success groups to ensure smooth operations and timely ticket resolutions. Performance in this role is measured through SLAs, customer satisfaction, and problem-solving effectiveness.
Responsibilities
- Manage, triage, and troubleshoot support tickets raised by customers
- Administer and contribute to technical projects related to application maintenance
- Respond to system-generated alerts and escalations related to service platform failures
- Investigate technical issues thoroughly and provide timely, accurate responses
- Create and implement Newsfeeds and Newsletters for clients
- Follow structured support case management practices
- Maintain SLA compliance and ensure support system entries are always updated
- Communicate clearly with customers, internal teams, and external vendors
- Work confidently during high-pressure escalations
- Support application monitoring, debugging, and root-cause analysis
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Who Can Apply
Eligibility Table
| Criteria | Details |
|---|---|
| Education | MSc or MCA graduates |
| Location | Bangalore |
| Skills Needed | Troubleshooting, programming basics, SQL, web skills |
| Technologies | Unix/Linux, HTML, CSS, JavaScript, Node.js |
| Databases | MongoDB/NoSQL, MySQL, MSSQL |
| Additional Skills | AWS knowledge is a plus |
| Traits | Strong communication & diagnostic skills |
Preferred Skills
- Strong troubleshooting and diagnostic capability
- Good understanding of one or more programming/scripting languages
- Basic knowledge of Unix/Linux commands and operations
- SQL and database query experience
- Familiarity with HTML, CSS, JavaScript, JQuery, Node.js
- Knowledge of NoSQL databases such as MongoDB
- Clear communication skills for handling global clients
- Ability to work under pressure and manage escalations
- Experience with APIs, web debugging, or social media platform issues
- Interest in SaaS platforms and product engineering
- Ability to prioritize tasks and maintain accuracy
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What You’ll Get
Meltwater provides a global work environment where interns get the chance to work with both Indian and international product teams. This internship builds excellent foundational skills for careers in technical support, DevOps, site reliability, and product engineering.
You will gain benefits such as:
- Work exposure in a global SaaS company
- A dynamic, collaborative, startup-like culture
- Hands-on experience with large-scale systems and applications
- Regular hackathons to sharpen technical skills
- Growth-oriented environment with structured learning
- Well-defined career paths for long-term development
- Opportunity to gain practical experience in scripting, databases, monitoring, and SaaS operations
Apply
Before applying, prepare a resume that highlights your programming skills, SQL knowledge, debugging experience, and any academic or personal projects related to web technologies, cloud, or databases. Highlight certifications in Linux, AWS, Java, SQL, or JavaScript if you have them. Projects hosted on GitHub or portfolios will significantly strengthen your profile.
Apply by clicking the button below.
Conclusion
The Meltwater Product Support Engineer Internship is a fantastic starting point for fresh MSc and MCA graduates who want to begin their tech careers in a global SaaS environment. With strong mentorship, challenging problems, hackathons, and real-world learning opportunities, this internship helps you develop both technical and communication skills required for high-growth roles in support engineering and product operations.
If you’re passionate about problem-solving, eager to learn, and excited to work at a global scale, this internship is an excellent opportunity to kickstart your journey.
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