If you’re passionate about enhancing customer satisfaction and excel in quality standards, the Jio Customer Service Job as a Customer Experience Analyst could be your ideal career move. Located in Mumbai, this role combines customer service expertise with analytical skills to deliver exceptional stakeholder engagement. Whether you’re experienced in customer service or looking to broaden your skills in quality analysis, this opportunity offers a dynamic work environment at Jio.

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About the Jio Customer Service Job

The Customer Experience Analyst role at Jio is designed to ensure exceptional customer service quality through precise assessment and calibration processes.

Key Responsibilities:

• Conduct calibrations with stakeholders adhering to organizational guidelines.
• Evaluate sample calls using pre-defined audit and monitoring criteria.
• Generate quality reports to analyze operational factors and meet standard reporting requirements.
• Identify and resolve risks and quality issues effectively.
• Document findings and submit reports within stipulated timelines.

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Skills and Competencies

To excel in this role, candidates should have:

1. Knowledge of Quality Standards: Understanding of customer service benchmarks.
2. Analytical Skills: Ability to interpret data and generate actionable insights.
3. Stakeholder Management: Expertise in collaborating across teams.
4. Communication Skills: Proficiency in conveying results effectively.
5. Customer Service Orientation: Commitment to improving the customer experience.

Eligibility Criteria

To apply for the Jio Customer Service Job, you must meet the following qualifications:

• Educational Requirement: Bachelor’s degree in any discipline.
• Experience: 3-5 years of experience in a customer service or analytical role.

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Why Choose Jio?

Working at Jio means being part of a company that is reshaping customer experience in India. As a Customer Experience Analyst, you’ll have the chance to:

• Work with cutting-edge technologies in customer service.
• Collaborate with industry leaders and stakeholders.
• Contribute to setting new benchmarks for service quality.

Salary

Earn up-to ₹5.5 Lakhs, for more salary details Click here.

Conclusion
The Jio Customer Service Job as a Customer Experience Analyst is a stepping stone to a rewarding career in customer service and quality management. If you possess the required skills and experience, don’t miss the chance to join India’s leading innovative company.