HCLTech Analyst Job – Full-time (0-2.5 Years Experience)
🚀 HCLTech, a global leader in IT services, is hiring Analysts in Noida! If you’re a fresh graduate or early-career professional with 0-2.5 years of experience, this role offers hands-on experience in technical support, VoIP systems, and customer service.
Role Overview
| Position | Analyst (Technical Support) |
|---|---|
| Experience | 0-2.5 Years |
| Job Type | Full-time • On-site (Noida) |
| Key Skills | VoIP • SIP • LAN/WAN • Troubleshooting |
| Qualification | B.Tech (Any Stream) |
What You’ll Do
📞 Customer Support & Troubleshooting
- Handle customer calls for technical issues, product problems, and feature requests
- Troubleshoot voice-related issues (VoIP, SIP, Unified Communications)
- Analyze SIP packets and resolve network/device issues
🎯 Ticket Management
- Create and manage tickets for reported issues
- Escalate complex problems to L2/L3 support
- Ensure SLA compliance for ticket resolution
🌐 Networking & VoIP Expertise
- Work with LAN/WAN and IP protocols
- Monitor proactive alarms and troubleshoot issues
- Maintain high login efficiency and first-call resolution rates
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Skills Required
✅ Must-Have:
- Basic knowledge of VoIP, SIP, and networking
- Strong troubleshooting and communication skills
- Ability to work in 24/7 shifts (if required)
🌟 Preferred:
- Certifications in CCNA or VoIP technologies
- Experience in technical support/customer service
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Why Join HCLTech?
- 🌍 Global Exposure: Work with international clients
- 📈 Career Growth: Opportunities to upskill in networking and VoIP
- 🏆 Work Culture: Supportive environment with training programs
How to Apply
Ready to launch your IT support career?
📌 Steps:
- Submit your resume and academic details
- Highlight any technical support/networking projects
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