Location: Remote, India
Employment Type: Full-time

At Norstella, we are driven by our mission to bring life-saving therapies to market quicker, helping patients get the treatments they need. We are a global leader in pharma intelligence, providing market-leading solutions in collaboration with our top brands like Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group. As we expand our data team, we are looking for a Data and Analytics Support Engineer to join us remotely in India.

Key Responsibilities

As a Data and Analytics Support Engineer, you will:

1. Provide incident, problem, and service request management through tools like ServiceNow, email, or Teams chat.
2. Work closely with internal teams to prioritize and resolve data issues.
3. Assist with the delivery and processing of data inquiries and issues, ensuring smooth data management.
4. Log, document, and assign issues to appropriate teams, providing root cause analysis.
5. Perform automated data quality checks and generate reports on issues.
6. Manage analytical data assets in databases, BI applications, and data warehouses.
7. Administer analytical applications such as Power BI and Tableau.
8. Assist end-users with data and analytics queries, providing demos and training as necessary.
9. Support cross-functional teams in company-wide projects.

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Key Requirements

To thrive in this role, you should have:

• Fluency in written and spoken English.
• Experience with SQL databases, Python programming, and AWS cloud deployment.
• Proficiency with Snowflake SQL, Tableau, and Power BI systems.
• Strong knowledge of data management lifecycles (collection, cataloguing, ETL design, database management).
• Ability to manage multitasking and work independently to demanding timelines.
• Proven track record of reliability and customer relationship management.
• Ability to work under pressure and in a 24×7 support model.

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The Guiding Principles for Success at Norstella:

1. Bold, Passionate, Mission-First: Focus on accelerating access to life-saving therapies.
2. Integrity, Truth, Reality: Be honest and transparent in all aspects of the work.
3. Kindness, Empathy, Grace: Foster positive and supportive collaboration.
4. Resilience, Mettle, Perseverance: Overcome challenges and maintain a positive attitude.
5. Humility, Gratitude, Learning: Embrace continuous learning with humility and gratitude.

Benefits:

• Health Insurance
• Provident Fund
• Life Insurance
• Reimbursement of Certification Expenses
• Gratuity
• 24×7 Health Desk

Why Join Norstella?

• Work on life-saving therapies in a remote-first and collaborative environment.
• Benefit from a strong leadership culture and focus on employee growth.
• Enjoy the opportunity to work in a company that values diversity, inclusion, and personal growth.