ConnectWise is Hiring – Software Support Specialist I – Apply Now!

📍 Location: Mumbai (Hybrid)
🖥️ Role: Software Support Specialist I
🎓 Education: Bachelor’s degree in a related field or equivalent business experience

Are you looking for an exciting opportunity in software support? 🌍 ConnectWise, a global leader in software solutions, is hiring Software Support Specialist I in Mumbai! This role is perfect for those who are passionate about customer service, troubleshooting, and IT support.

🔥 Job Responsibilities

As a Software Support Specialist I, you will:

✅ Assist Partners in diagnosing & resolving product-related issues 🔍
✅ Provide Support via email, phone, chat, and remote sessions 📞
✅ Troubleshoot & Research issues to provide accurate solutions 🛠️
✅ Escalate Complex Issues to appropriate teams when needed 🚨
✅ Document Partner Interactions & Findings for future reference 📝
✅ Manage Support Cases and ensure timely resolutions 🎯
✅ Contribute to Knowledge Base Articles to help improve support resources 📚
✅ Communicate New Features & improvements to partners 🔄

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🎯 Who Can Apply?

This role is ideal for candidates with:

✔ Degree: Bachelor’s degree in IT, Computer Science, or a related field 🎓
✔ Experience: 1+ years in a relevant support or IT service role (preferred)
✔ Technical Skills: Basic troubleshooting experience with Windows & Linux servers 🖥️
✔ Customer Service Skills: Strong desire to assist partners & peers 🤝
✔ Communication Skills: Excellent verbal & written communication 📢
✔ Analytical Thinking: Ability to research, analyze, and document findings 🔍
✔ Adaptability: Willingness to learn new technologies & processes ⚡

Preferred Skills:
✅ Basic knowledge of IT, Professional Services, CRM, and ERP markets
✅ 1+ years of experience working in a technical service-oriented position

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🏢 Why Join ConnectWise?

✨ Work with a global leader in the software industry 🌍
✨ Hybrid work model for flexibility 🏡
✨ Collaborate with a passionate & innovative team 🚀
✨ Contribute to a positive & inclusive company culture 💙

🌐 About ConnectWise

ConnectWise is a global leader in business software solutions, helping over 45,000 partners worldwide manage their businesses more efficiently. With over 3,000 employees across North America, EMEA, and APAC, ConnectWise is dedicated to delivering innovative solutions and exceptional customer experiences.