Cimpress India Support Engineer L1 (Rotational Shift) – Apply Now! 🚀
Looking for a Support Engineer L1 role in Mumbai? Cimpress India is hiring for a rotational shift position, ideal for candidates with skills in SQL, Linux, Jira, and ServiceNow. If you have a technical background and wish to grow in IT support without coding, this is your opportunity!
Why Join Cimpress India as a Support Engineer?
Cimpress India is a leading company offering cutting-edge technology solutions. This Support Engineer L1 role is perfect for those seeking a career in IT support while working with tools like Solarwinds, New Relic, and ServiceNow.
🌟 Location: Mumbai, Maharashtra (Remote Option Available)
🌟 Shift: Rotational (Night & Weekend Shifts Included)
🌟 Position: Full-time
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Support Engineer L1 Job Role & Responsibilities
As a Support Engineer L1, you will:
✅ Monitor Alerts: Track infrastructure and application alerts using Solarwinds and New Relic.
✅ Incident Management: Escalate critical issues to the appropriate teams via email or chat.
✅ Communication: Keep stakeholders informed until the issue is resolved.
✅ Documentation: Maintain and update technical documentation and SOPs.
✅ Optimize Alerts: Continuously improve alert systems to reduce unnecessary notifications.
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Skills Required for Cimpress India Support Engineer L1
| Skill | Proficiency |
|---|---|
| 🗄️ SQL Knowledge | Required |
| 🖥️ Linux & Unix Basics | Basic Understanding |
| 📡 Monitoring Tools | Solarwinds, New Relic, Jira |
| 🔧 ServiceNow Expertise | Preferred |
| 📊 Technical Documentation | Experience Maintaining SOPs |
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Eligibility Criteria
- Education: Bachelor’s degree in Engineering/Computer Science or related fields.
- Preferred Qualifications:
- MCA in IT or Computer Science.
- B.Tech/B.E./M.Tech in Non-IT streams wanting to transition into IT Support.
- B.Tech/B.E./M.Tech in IT/Computers avoiding coding and testing roles.
- Work Environment: Comfortable working night and weekend shifts.
Why Work at Cimpress India?
✅ Career Growth: Excellent opportunity for career progression in IT support.
✅ Work-Life Balance: Remote work options with flexible shifts.
✅ Skill Development: Hands-on experience with modern monitoring tools and support systems.
Take the next step in your IT career with Cimpress India! 🚀
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