⚡ ChargePoint, a global leader in electric vehicle (EV) charging solutions, is inviting applications for Associate Technical Support Engineers in Bangalore. This full-time role is ideal for freshers and professionals with technical support experience who are passionate about e-mobility and delivering exceptional customer experiences.
Join ChargePoint and be part of the EV revolution, working to make electric mobility a reality across North America, Europe, and India.
About ChargePoint
Founded in 2007, ChargePoint powers one of the world’s leading EV charging networks. The company provides a comprehensive suite of hardware, software, and mobile solutions for homes, businesses, and fleets. ChargePoint is focused on making the transition to electric vehicles seamless, with a mission to create a sustainable, all-electric future.
The company culture thrives on values like Be Courageous, Charge Together, Love Our Customers, Operate with Openness, and Relentlessly Pursue Awesome—guiding employees to collaborate, innovate, and deliver excellence every day.
Role Overview: Associate Technical Support Engineer
As an Associate Technical Support Engineer (ATSE), you will handle escalated customer issues related to home charging solutions, ensuring quick resolution and excellent service quality. You will work closely with frontline agents, engineering teams, and product experts to maintain high customer satisfaction.
Key responsibilities include:
- Managing and resolving complex customer cases efficiently.
- Updating and maintaining accurate documentation in the CRM system.
- Monitoring Mean Time to Close (MTTC), SLA adherence, and escalation reduction.
- Communicating clearly, empathetically, and professionally with customers.
- Troubleshooting technical issues logically and collaborating with engineering teams.
- Supporting floor operations and ensuring coverage during peak hours.
Key Responsibilities
| Responsibility | Details |
|---|---|
| Customer Case Management | Own escalated cases, ensure accurate documentation, track MTTC |
| Technical Troubleshooting | Diagnose and resolve hardware/software issues, coordinate with product teams |
| Customer Interaction | Set realistic expectations, handle sensitive escalations with professionalism |
| Performance & KPI Management | Monitor case closure metrics, SLA adherence, and CSAT improvement |
| Schedule Adherence | Maintain punctuality, support night shifts, and ensure coverage |
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Who Can Apply
| Criteria | Details |
|---|---|
| Experience | Freshers or candidates with technical support experience |
| Education | Any relevant degree in IT, Computer Science, or Engineering |
| Skills | Customer empathy, problem-solving, multitasking, communication |
| Tools | CRM, ticketing systems, technical troubleshooting skills |
| Employment Type | Full-Time, Night Shift |
| Location | Bangalore, India |
Preferred Qualifications
- Prior experience in customer support or technical support roles.
- Knowledge of EV charging or tech support environments.
- Understanding of support metrics: MTTC, SLA, CSAT.
- Ability to manage escalations and work cross-functionally.
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Why Join ChargePoint
⚡ Hands-on Exposure – Work directly with EV charging solutions and advanced technical systems.
🌐 Career Growth – Gain expertise in technical support, CRM management, and customer escalations.
🤝 Collaborative Culture – Learn from experienced mentors in a supportive environment.
📈 Impactful Work – Contribute to a global mission of making electric mobility a reality.
🕒 Flexible Night Shifts – Opportunities for those willing to support dynamic schedules.
How to Apply
- Update Your Resume – Highlight relevant technical support, troubleshooting, or customer service experience.
- Showcase Skills – Mention any experience with CRM systems, ticketing, or EV/technical products.
- Prepare for Interviews – Review case management, escalation handling, and problem-solving techniques.
- Apply Now – Click the button below to join ChargePoint as an Associate Technical Support Engineer in Bangalore.
Conclusion
The ChargePoint Associate Technical Support Engineer role is a fantastic opportunity to start or enhance your career in technical support within the growing EV industry. With hands-on case management, technical troubleshooting, and exposure to cutting-edge EV solutions, this role offers growth, learning, and the chance to make a real-world impact.
Join ChargePoint, be part of the electric mobility revolution, and contribute to shaping the future of transportation! 🌟
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