Calix Graduate Trainee roles are now open for fresh engineering graduates looking to start their career in IT operations, systems monitoring, and technical support. Calix is hiring Graduate Trainees for a full-time, one-year apprenticeship program, offering hands-on exposure to large-scale systems, networking, and infrastructure support 🖥️.
As a Calix Graduate Trainee, you will work with cross-functional teams across Information Technology, Engineering Tools, development, and testing teams. This role is designed for 2024 and 2025 graduates who want practical experience in L1 technical support, system monitoring, and incident management within enterprise environments. The position is based in Bangalore, India, and involves working in a 24×7 rotational shift environment.
About Calix
Calix is a global leader in cloud and software platforms that enable service providers to build and manage high-performance broadband networks. The company supports technologies such as PON, Ethernet switching and routing, subscriber management for Triple Play services, performance monitoring, and network management.
Calix Careers offer an excellent learning environment where fresh graduates can work on real-world systems, gain enterprise-level exposure, and develop strong foundations in IT operations and infrastructure management. The company values collaboration, innovation, and continuous learning.
Role Overview
The Calix Graduate Trainee role focuses on providing Level 1 technical support and monitoring for systems and infrastructure. You will act as the first point of contact for technical issues, ensuring high system availability, performance, and reliability.
In this role, you will monitor alerts, perform initial troubleshooting, manage incidents, and escalate issues within defined SLAs. You will also collaborate with internal teams, clients, and vendors to ensure timely resolution of incidents. This apprenticeship provides hands-on exposure to monitoring tools, ticketing systems, and enterprise infrastructure operations.
Key Responsibilities
• Provide 24×7 technical support for applications, servers, virtual infrastructure, and network-related issues
• Monitor system alerts using tools such as Zabbix, SolarWinds, or similar platforms
• Perform Level 1 troubleshooting and escalate issues within SLA timelines
• Monitor system performance and proactively identify potential issues
• Manage escalations and communicate effectively with clients and vendors
• Handle Jira ticket queues, ensuring timely acknowledgment and resolution
• Monitor Slack and Microsoft Teams channels for reactive issues
• Respond promptly to incidents to minimize MTTR
• Participate in incident detection, response, and resolution processes
• Maintain accurate documentation of technical issues and resolutions
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Required Technical Skills
• Basic server administration knowledge
• Operating system skills including Windows and Linux
• Networking fundamentals such as Routing, TCP/IP, DNS, and DHCP
• Basic understanding of application architectures including web, application, and database layers
Desired Technical Skills
• Knowledge of scripting languages such as Python, PowerShell, or Bash
• Exposure to automation tools like Ansible, Jenkins, or Terraform
• Understanding of DevOps practices including CI/CD and containerization
• Interest in infrastructure automation and monitoring systems
Soft Skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical abilities
• Willingness to work in rotational shifts and learn continuously
Job Details
| Detail | Information |
|---|---|
| Company Name | Calix |
| Job Role | Graduate Trainee |
| Employment Type | Full-Time |
| Program Duration | 1 Year Apprenticeship |
| Experience Level | Freshers |
| Eligible Batch | 2024 & 2025 Graduates |
| Location | Bangalore, India |
| Shift | 24×7 Rotational |
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Who Can Apply
| Criteria | Requirement |
|---|---|
| Education | Engineering Graduate |
| Batch | 2024 or 2025 |
| Experience | Internship experience preferred |
| Domain | System Administration / Technical Support |
| Shift | 24×7 Rotational |
What You’ll Get
Hands-on experience in enterprise IT operations
Exposure to monitoring, incident management, and infrastructure support
Opportunity to work with cross-functional engineering and IT teams
Strong foundation in networking, systems, and DevOps concepts
Career growth opportunities within Calix after apprenticeship completion
How to Apply
Before applying, candidates should strengthen their fundamentals in networking, operating systems, and server administration. Familiarity with monitoring tools, ticketing systems, and basic scripting will help you stand out during the selection process.
Highlight your internship experience, academic projects, or certifications related to system administration, networking, or technical support. Be prepared to discuss how you handle incidents, troubleshoot issues, and communicate effectively in a support environment.
Apply by clicking the Apply button below and complete the application process. Make sure your resume clearly showcases your technical skills, learning attitude, and readiness for 24×7 operations 🚀.
Disclaimer
This website is not affiliated with Calix. Job details, responsibilities, and requirements may change at the company’s discretion. Candidates are advised to verify all information from official Calix sources before applying.
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