Calix, a global leader in cloud and network solutions, is inviting applications from 2024 and 2025 engineering graduates for the Graduate Trainee role in Bangalore. This is a full-time, 1-year apprenticeship program designed for candidates who want to build their career in IT operations, technical support, system administration, and monitoring.
In this role, you’ll work across IT, engineering tools, network management, and software configuration teams—making it a perfect launchpad for freshers looking to gain real-world technical exposure 🚀.
About Calix
Calix is known for its cutting-edge cloud and software platforms that help broadband service providers deliver exceptional experiences. The company focuses on innovation, customer-centric solutions, and scalable network technologies. Working at Calix gives graduates the opportunity to contribute to advanced telecom and networking systems while learning from top industry experts.
Role Overview
The Graduate Trainee will be responsible for L1 technical support and real-time monitoring of servers, applications, and network systems. This role requires working in 24×7 rotational shifts and offers hands-on experience in incident management, system performance tracking, and operational troubleshooting.
Responsibilities
- Provide 24×7 L1 technical support for servers, applications, and virtual infrastructure
- Monitor alerts using tools like Zabbix and SolarWinds
- Perform L1 troubleshooting and escalate issues as per SLA
- Track system performance and detect potential outages
- Manage client and vendor escalations
- Handle Jira tickets and ensure acknowledgment within SLA
- Monitor Slack/Teams channels for reactive issues and respond quickly
- Participate in incident detection, response, and resolution
- Maintain detailed documentation of issues and resolutions
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Who Can Apply
| Criteria | Details |
|---|---|
| Education | BE/BTech, ME/MTech (any engineering stream) |
| Batch | 2024 & 2025 |
| Location | Bangalore |
| Experience | Internship experience in IT support/system admin preferred |
| Role Type | Full-time, 1-year apprenticeship |
| Shifts | 24×7 rotational |
Required Skills
- Server administration
- Basics of Windows & Linux OS
- Networking fundamentals (TCP/IP, DNS, DHCP, Routing)
- Understanding of application architecture (web/app/database)
Desired Skills
- Scripting (Python, Bash, PowerShell)
- Automation tools (Ansible, Terraform, Jenkins)
- Basic DevOps concepts (CI/CD, containers)
Soft Skills
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Analytical and problem-solving mindset
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What You’ll Get
- Hands-on experience in network and system monitoring
- Exposure to enterprise IT infrastructures
- Opportunity to work with global tech teams
- Skill development in DevOps, automation, and incident management
- Strong foundation for future IT operations or SRE roles
How to Apply
To improve your chances of selection, follow these steps before applying:
- Prepare a clean resume highlighting skills like networking, Linux, system admin, internships, or technical support coursework.
- Add any projects related to servers, networking labs, cloud basics, virtualization, or scripting.
- Brush up essentials:
- Linux commands
- Networking basics
- Ticketing tools
- Monitoring tools
- Practice scenario-based questions such as:
- “How would you handle an alert from SolarWinds?”
- “What steps do you take during a server downtime?”
- Apply by clicking the button below and complete the required details.
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