Are you passionate about APIs, debugging, and helping customers solve technical problems? Bureau is hiring a Technical Support Intern in Bangalore for a 6-month full-time internship. This role is ideal for candidates who enjoy working at the intersection of technology, customer success, and product improvement.
If you want to gain hands-on experience with APIs, SQL, SDK integrations, and real-world troubleshooting in a fast-scaling global startup, this opportunity could be a strong career launchpad.
📍 Internship Details
- Company: Bureau
- Role: Technical Support Intern
- Location: Bangalore, India
- Employment Type: Full-Time
- Duration: 6 Months
- Compensation: Competitive salary + potential equity
- Benefits: Health benefits, flexible PTO, learning budget
🏢 About Bureau
Bureau is a unified risk decisioning platform for Compliance, Fraud, and Transaction risks. Its platform acts as a single decision-making engine powered by a 1B+ identity knowledge graph. Over 150 banks, fintechs, retailers, and digital platforms use Bureau to verify identities faster and prevent fraud globally.
The company has raised $50M+ from global investors including Sorenson Capital and PayPal Ventures and is expanding rapidly across APAC, the Americas, and Europe. Bureau is building the infrastructure that makes digital identities and transactions safe for billions of users worldwide.
👩💻 About the Technical Support Intern Role
As a Technical Support Intern, you will work closely with customers during onboarding and ongoing support. You will troubleshoot integration issues, analyze API requests and responses, and collaborate with Engineering and Product teams to resolve complex incidents.
This role is not just customer-facing support—it is highly technical and requires strong debugging skills, analytical thinking, and the ability to interpret logs, SQL queries, and API responses.
You will gain practical exposure to:
- API integrations
- Web and Mobile SDK troubleshooting
- SQL-based data investigation
- Incident escalation processes
- Cross-functional collaboration
🔧 Key Responsibilities
📩 Customer Support & Troubleshooting
- Assist customers via email, chat, calls, and other channels
- Troubleshoot API, Web SDK, and Mobile SDK integration issues
- Maintain high customer satisfaction with timely resolutions
🔍 API & Log Analysis
- Analyze API requests and responses
- Interpret HTTP methods (GET, POST, etc.)
- Debug authentication and JSON-related issues
- Identify root causes using logs and error codes
🛠 Tools & Debugging
- Use Postman to reproduce and debug API integration issues
- Write and execute SQL queries for data analysis
- Support validation of fixes and assist in basic testing
🤝 Cross-Functional Collaboration
- Escalate complex issues with detailed reproduction steps
- Work closely with Engineering, Product, Sales, and Solutions teams
- Document troubleshooting processes in internal knowledge bases
📚 Documentation & Knowledge Sharing
- Update FAQs and integration guides
- Document resolved issues for future reference
- Contribute to technical documentation improvements
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🧾 Who Can Apply (Eligibility Criteria)
| Criteria | Details |
|---|---|
| Education | Pursuing or completed degree in Computer Science, IT, or related field |
| Availability | Available for full-time internship for 6 months |
| Technical Knowledge | Strong understanding of SQL and REST APIs |
| API Tools | Familiarity with Postman or similar API testing tools |
| Programming | Basic Python scripting knowledge |
| Communication | Strong verbal and written communication skills |
| Flexibility | Willing to work shifts or off-hours if required |
💰 Estimated Salary
While the exact stipend has not been publicly disclosed, based on similar Technical Support Intern roles in Bangalore SaaS startups:
💰 Estimated Stipend Range: ₹20,000 – ₹35,000 per month
For full-time conversion roles after internship, entry-level Technical Support Engineers in Bangalore typically earn:
💰 ₹6 LPA – ₹10 LPA (approx.)
🛠 Required Skills
- Strong SQL skills (writing queries for troubleshooting and analysis)
- Solid understanding of REST APIs and HTTP methods
- Knowledge of authentication mechanisms and JSON
- Familiarity with Postman or similar API testing tools
- Basic Python scripting knowledge
- Strong analytical and debugging abilities
- Excellent communication skills
⭐ Preferred Skills
- Exposure to Mobile SDKs (Android, iOS, Flutter, React Native)
- Familiarity with Web technologies (HTML, JavaScript)
- Basic understanding of Git or version control systems
These are advantages but not mandatory.
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🌟 What You’ll Gain
- Real-world experience troubleshooting API integrations
- Exposure to fraud, compliance, and risk technology platforms
- Hands-on SQL and log analysis experience
- Cross-functional collaboration in a global startup
- Opportunity to understand SaaS onboarding and support workflows
- Exposure to fast-scaling international operations
This internship can prepare you for roles such as:
- Technical Support Engineer
- Solutions Engineer
- API Support Specialist
- Implementation Engineer
- Customer Success Engineer
💰 Compensation & Benefits
- Competitive salary
- Potential equity
- Health benefits
- Flexible PTO
- Learning and development budget
Exact compensation details may be discussed during the hiring process.
🌍 Culture at Bureau
- Performance over hours worked
- High ownership and accountability
- Fast-paced and impact-driven environment
- Self-motivated professionals encouraged
- Focus on speed, execution, and results
This is an environment suited for individuals who thrive in ownership-driven roles and want to contribute meaningfully to a scaling global company.
📝 How to Apply
Before applying, ensure your resume highlights:
- SQL projects or coursework
- API integration experience
- Postman or debugging tool usage
- Python scripting examples
- Any experience supporting or troubleshooting systems
Prepare to discuss:
- How you debugged an API issue
- SQL queries you’ve written
- How you analyze logs and error codes
- A situation where you solved a technical problem
⚠️ Disclaimer
This job post is for informational purposes only. We are not affiliated with Bureau. Candidates should verify official eligibility, job details, and compensation information on the company’s official careers page before applying.
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