Amdocs is actively hiring Software Engineers for their Pune office. This full-time role offers an exciting opportunity to work in the telecom domain, handle critical applications, and contribute to improving operational efficiency and incident resolution.
As a Software Engineer at Amdocs, you will be responsible for designing, developing, and maintaining software systems, monitoring infrastructure, and managing incidents in a 24×7 operational environment. You will work closely with cross-functional teams, gaining exposure to tools like Splunk, Dynatrace, Grafana, and ITSM platforms, while contributing to process improvements and automation initiatives.
This role is ideal for candidates with strong analytical and problem-solving skills, a proactive approach, and a willingness to work in fast-paced, dynamic conditions.
Role Overview
As a Software Engineer at Amdocs, you will design, develop, and maintain software systems while ensuring high service quality and meeting SLAs. You will proactively monitor applications, diagnose issues, manage incidents, and implement automation wherever possible.
You will play a critical role in enhancing operational efficiency, ensuring reliability, and contributing to the success of large-scale telecom applications.
Key Responsibilities
- Coordinate with stakeholders to drive incident resolution and process improvements
- Monitor server health, application performance, and deployment status
- Analyze logs using Splunk, Dynatrace, Grafana to identify root causes of issues
- Ensure compliance with internal audits and service standards (SLAs & KPIs)
- Proactively identify areas for automation and alert monitoring improvements
- Document repeatable processes and create knowledge articles
- Respond to customer queries and assist in critical P1 incident resolution
- Collaborate with global teams to ensure seamless operations across multiple time zones
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Required Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- Experience with incident management and infrastructure monitoring
- Familiarity with Jira, Splunk, Dynatrace, Grafana, ITSM tools
- Knowledge of telecom domain operations
- Strong analytical and problem-solving skills
- Ability to work under pressure and in ambiguous situations
- Willingness to work rotational 24×7 shifts
- Excellent communication and stakeholder management skills
Preferred Skills
- ITIL/ITSM certification
- Advanced Splunk search, visualization, and log parsing knowledge
- Experience creating dashboards, alerts, and performance monitoring systems
- Understanding of microservices deployments and observability best practices
- Proactive approach to continuous learning and process improvement
Job Details
| Detail | Information |
|---|---|
| Role | Software Engineer |
| Company | Amdocs |
| Job Type | Full-Time |
| Work Mode | On-site |
| Location | Pune, India |
| Experience | Freshers to 2 Years |
| Shift | 24×7 rotational shifts |
Expected Salary (Market Estimate)
💰 ₹5 – ₹8 LPA
The salary estimate is based on industry standards for software engineers in Pune. Actual compensation may vary depending on experience, skillset, and internal company policies.
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Who Should Apply
- Freshers and early-career professionals looking for telecom software engineering roles
- Candidates passionate about incident management, automation, and operational excellence
- Individuals comfortable working in 24×7 rotational shifts and dynamic environments
- Professionals seeking exposure to enterprise-level software systems and monitoring tools
Perks & Benefits
- Work with cutting-edge software applications and telecom solutions
- Exposure to monitoring and automation tools for large-scale systems
- Opportunities for personal and professional growth in a global organization
- Hands-on experience resolving real-time incidents and improving system reliability
- Collaborative work culture with mentorship and learning opportunities
How to Apply
- Update your resume highlighting experience in incident management, monitoring tools, and software development
- Showcase any projects or certifications related to ITSM, Splunk, or cloud-based applications
- Be prepared to demonstrate problem-solving and analytical skills during interviews
- Apply by clicking the Apply button below
Disclaimer
This job/internship information is collected from official company websites, career pages, and publicly available sources. We do not charge any fee for job applications and do not guarantee recruitment or selection. We are not responsible for any loss or damage arising from reliance on this information.
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