Amber is hiring for the role of Apprentice – Operations Support (Full-Time). This is an excellent opportunity for fresh graduates (0–0.5 years experience) looking to start their career in operations, customer support, or service management.
If you have strong communication skills, good time management abilities, and are eager to work in a fast-growing global startup, this role could be a great starting point.
About Amber
Amber is a leading long-term student accommodation booking platform that helps over 80 million students worldwide find and book full-time housing near their universities.
Key Highlights:
- 1M+ student housing units listed
- Presence in 6 countries
- Available across 80 cities
- Targeting $1B in annual gross booking value
- Simplifies booking by eliminating negotiation, paperwork, and payment issues
Amber is rapidly growing and building a global footprint in the student housing industry.
Role Overview – Apprentice: Operations Support
As an Operations Support Apprentice, you will be responsible for ensuring smooth communication, ticket resolution, SLA maintenance, and customer satisfaction.
This role is ideal for candidates who want to build experience in:
- Customer operations
- Support processes
- SLA management
- Business communication
- Service improvement
Key Responsibilities
- Maintain updated knowledge of company products and services
- Follow customer service policies and internal guidelines
- Document customer interactions and escalate when required
- Close all tickets within assigned timelines
- Maintain department SLAs
- Suggest product/service improvements
- Participate in internal training sessions
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Required Skills
- Excellent written and verbal communication
- Strong active listening skills
- Good time management and planning
- Objection handling skills
- Ability to work within deadlines
Educational Qualification
- Graduation (Any discipline)
Freshers are encouraged to apply.
Who Can Apply? (Eligibility Table)
| Criteria | Details |
|---|---|
| Company | Amber |
| Role | Apprentice – Operations Support |
| Job Type | Full-Time |
| Experience | 0–0.5 Years |
| Education | Graduation (Any Stream) |
| Skills Required | Communication, Time Management, Active Listening |
| Industry | Student Housing / EdTech / Operations |
| Freshers Eligible | Yes |
Salary (Market Estimate)
💰 Estimated Salary for Apprentice – Operations Support at Amber:
₹2.5 LPA – ₹4 LPA (Market Estimate)
The actual compensation may vary depending on:
- Location
- Candidate skillset
- Internal company policies
- Performance during interview process
Entry-level operations roles in fast-growing startups typically fall within this range.
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Why Join Amber?
- Work with a fast-growing global startup
- Exposure to international student markets
- Hands-on operations experience
- Skill development through structured training
- Opportunity for internal growth and full-time conversion
This role is a strong foundation for careers in:
- Operations Executive
- Customer Success Associate
- Business Operations Analyst
- Support Specialist
- Process Executive
How to Prepare for This Role
To increase your chances of selection:
- Improve written and verbal communication
- Practice professional email drafting
- Learn basic ticketing tools (Zendesk, Freshdesk, etc.)
- Understand SLA and ticket resolution processes
- Work on time management strategies
Disclaimer
This job post is for informational purposes only and is based on publicly available information. Amber does not charge any fees for recruitment. The salary mentioned above is a market estimate and may vary depending on company policies and candidate qualifications. We are not responsible for any changes made by the company regarding job responsibilities, compensation, or eligibility criteria.
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