The Align Associate Software Engineer ServiceNow role is an exciting opportunity for software professionals passionate about AI-driven workflow automation. This full-time position allows you to work on Agentic AI solutions, integrating Microsoft Copilot Studio with ServiceNow to automate complex workflows, resolve employee queries, and optimize internal processes 🌟.
This role is perfect for candidates with experience or interest in ServiceNow, AI, and low-code automation platforms, looking to enhance their technical expertise while contributing to real-world enterprise solutions.
About Align Technology
Align Technology is a global innovator in dental technology, best known for its Invisalign products. The company emphasizes employee growth, well-being, and creating a collaborative, inclusive workplace. Align employees work in a dynamic environment where creativity, innovation, and customer impact are valued equally.
Align fosters continuous learning and supports technical development through exposure to AI-driven tools, workflow automation, and ServiceNow platform enhancements. Joining Align means contributing to meaningful technology solutions that transform employee experiences and business operations.
Role Overview
As an Associate Software Engineer ServiceNow at Align, you will help modernize internal processes by building next-generation technical solutions on the ServiceNow platform. This position has a strong focus on Agentic AI and involves designing autonomous AI agents that perform multi-step tasks using Microsoft Copilot Studio integrated with ServiceNow.
You will collaborate with product owners, senior architects, and cross-functional teams to implement AI-driven solutions that automate workflows, enhance service delivery, and improve efficiency across Align’s digital workplace.
Key Responsibilities
Your responsibilities will include AI Agent Development using Microsoft Copilot Studio:
- Build conversational flows and configure AI topics and trigger phrases for agent interactions.
- Configure agent actions like creating incidents, resetting passwords, and checking PTO balances.
- Assist with prompt tuning to ensure AI responses follow brand, safety, and business logic.
- Ground AI knowledge using approved ServiceNow Knowledge Base (KB) articles and RAG techniques.
- Develop multi-step AI solutions integrating LLMs with ServiceNow workflows.
Help a friend land their next role. Share now!
For ServiceNow & Integration Engineering, responsibilities include:
- Developing and maintaining Catalog Items, Flow Designer flows, and Business Rules.
- Building and managing Microsoft Power Automate flows and custom connectors.
- Writing clean server-side code using JavaScript/GlideScript for data processing.
- Troubleshooting API errors and monitoring agent performance.
You will also focus on Quality Assurance & Optimization:
- Documenting technical solutions, architecture diagrams, and user guides.
- Conducting unit, integration, and regression testing.
- Continuously improving AI workflows and ServiceNow processes based on the latest platform features.
Required Skills and Qualifications
Candidates should have a Bachelor’s degree in Computer Science, IT, or a related field. Core skills include:
- ServiceNow fundamentals (ITSM or HRSD modules)
- JavaScript proficiency and understanding of REST APIs
- Interest or experience in low-code/no-code platforms like Microsoft Power Platform or Copilot Studio
- Strong problem-solving and workflow automation abilities
Preferred qualifications include experience with chatbots, Azure Logic Apps, Microsoft Graph API, Agile methodologies, and ServiceNow/Microsoft certifications.
Follow us on 
LinkedIn for the latest updates
Follow us on 
Threads for the latest updates
Subscribe ▶️ YouTube Channel for Latest Updates
Why This Role Is a Good Fit
The Align Associate Software Engineer ServiceNow position is ideal for early-career professionals looking to specialize in AI-driven automation and enterprise platform development. You will gain experience in Agentic AI, ServiceNow, and Microsoft Copilot Studio, contributing directly to solutions that enhance productivity and employee experience 🚀.
How to Apply
Prepare a resume emphasizing ServiceNow, AI workflow automation, JavaScript, and Microsoft Copilot Studio experience. Include projects, internships, or practical work demonstrating problem-solving and low-code platform usage. Apply by clicking the Apply button below, and be ready to discuss your technical skills and approach to AI-driven workflow solutions during interviews.
Why Trust This Information?
This content is based on verified Align Technology job postings and publicly available company information. It is designed to provide accurate and trustworthy guidance for candidates exploring career opportunities.
Final Thoughts
The Align Associate Software Engineer ServiceNow role offers a unique opportunity to work at the intersection of AI, workflow automation, and enterprise software platforms. Align provides a collaborative environment, cutting-edge tools, and career growth opportunities while allowing you to make a meaningful impact on employee experience and business efficiency 🌍.
Disclaimer: This post is for informational purposes only. We are not affiliated with Align Technology. Job responsibilities, qualifications, and locations may change at the company’s discretion.
Share the opportunity