HackerEarth Hiring Technical Support Associate | Remote, Contractual, 0–6 Months Exp
Looking for your first step into the IT and SaaS support industry? 🚀 HackerEarth is hiring Technical Support Associates on a contractual (1-year) basis. This is a great opportunity for freshers and early professionals (0–6 months of experience) to work remotely, gain hands-on technical support exposure, and collaborate with cross-functional teams at a global tech company.
About HackerEarth
HackerEarth is a leading tech hiring and hackathon platform used by 1,000+ enterprises worldwide. With its coding assessments, hackathons, and developer community, HackerEarth connects companies with top tech talent. Known for its developer-first approach, it empowers both businesses and coders to innovate and grow.
Role Overview
The Technical Support Associate role is a remote contractual position designed for graduates with a passion for problem-solving and customer success. You’ll assist users with troubleshooting, manage tickets, and ensure smooth functioning of HackerEarth’s SaaS platform.
- Designation: Technical Support Associate (Contractual)
- Department: Technical Support
- Duration: 1 Year
- Mode: Remote
- Experience: 0–6 Months
- Work Schedule: 6-day work week (rotational shifts, including weekends/public holidays)
Responsibilities
As a Technical Support Associate, you will:
- Resolve user issues via email, chat, or support channels.
- Troubleshoot technical problems on SaaS platforms and assessment tools.
- Manage tickets: log, track, and escalate complex issues.
- Contribute to documentation and maintain internal knowledge base.
- Collaborate with Content, Engineering, Product, and QA teams.
- Ensure timely follow-ups and excellent customer service.
Read more: Equifax Hiring Quality Automation Engineer SDET Entry Level
Who Can Apply
| Criteria | Details |
|---|---|
| Education | Any Graduate (preferably Computer Science, IT, or Engineering) |
| Experience | 0–6 months |
| Location | Remote |
| Work Mode | Contractual (1 year) |
Share the opportunity
Preferred Skills
- Basic knowledge of web applications and SaaS platforms
- Familiarity with CRM/ticketing systems (preferred, not mandatory)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication
- Time management and adaptability to shifts
- Customer-first mindset
Follow us on 
LinkedIn for the latest updates
Follow us on 
Threads for the latest updates
Subscribe ▶️ YouTube Channel for Latest Updates
What You’ll Get
- 💻 Remote working flexibility
- 🌍 Exposure to SaaS and tech hiring platforms
- 🔑 Hands-on problem-solving experience
- 📈 Opportunity to build a career in technical support & IT services
- 🕒 Rotational shifts with one weekly off
How to Apply
Ready to begin your career with HackerEarth? 🎯
Showcase your problem-solving skills, clear communication, and eagerness to learn. Highlight any prior experience (internships, freelance, or academic projects) related to IT support, SaaS, or troubleshooting.
👉 Apply by clicking the button below:
Share the opportunity