Starting your career in tech? 🌟 The Service Desk L1 Fresher job at Zones is an ideal opportunity to enter the world of IT support with a globally trusted company. This full-time role, based in Bangalore, India, is perfect for fresh graduates who are passionate about technology, problem-solving, and delivering top-notch customer service.

Zones is a global IT solutions provider operating in over 120 countries. Known for its cutting-edge services in cloud computing, networking, digital workplaces, and data centers, Zones offers you not just a job, but a launchpad to grow your IT career. 🚀

📋 Job Overview: What to Expect

🔧 Your Role as a Service Desk L1 Engineer

As a Service Desk L1 Fresher at Zones, you’ll be the first point of contact for users needing tech support. Whether it’s through phone, chat, or email, your job is to resolve IT issues efficiently while ensuring excellent customer satisfaction.

Key Responsibilities:

• Provide first-level support to global customers via phone, chat & email 📞💬
• Troubleshoot hardware, operating systems, and software installations.
• Perform remote diagnostics and follow SOPs to resolve common issues.
• Create tickets in real time, update logs, and document resolutions.
• Escalate unresolved problems to L2 teams as per escalation matrix.
• Maintain SLA timelines while juggling multiple user queries.
• Ensure seamless support across global time zones (24/7 shift model).

💡 What You’ll Bring to the Team

• Basic knowledge of Windows OS, computer hardware, and mobile devices.
• Excellent verbal and written communication skills.
• Ability to work under pressure in a fast-paced IT environment.
• Experience or interest in tools like Microsoft Teams or Skype.
• Strong problem-solving mindset and multitasking ability.
• Enthusiasm for learning and improving IT support processes.

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🧑‍🎓 Eligibility & Education

Required Education:

• B.Tech / BE / BSc (IT, CS) / BCA
• M.Tech / MCA / MSc (Computer)

Preferred Background:

• 0 to 6 months of prior internship or experience in IT Helpdesk or technical support.
• Strong academic fundamentals in IT systems, networking, or operating systems.

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🎁 Why Choose Zones?

Zones isn’t just another IT firm. With over 35 years in the business and partnerships with industry giants like Microsoft, Cisco, Apple, and Lenovo, Zones is known for transforming businesses through innovative IT solutions.

Perks of working with Zones:

• Hands-on exposure to enterprise-level IT infrastructure 💼
• Opportunity to grow within a global support environment
• Structured training and mentorship from experienced professionals
• Competitive salary with a comprehensive benefits package

🚀 Kickstart Your IT Career Today!

If you’re excited about working in a dynamic tech support environment and solving real-world problems, apply now for the Service Desk L1 Fresher role at Zones. Whether you’re an IT enthusiast or a recent graduate, this could be your big break into the tech world! 🌐💡

Pro Tip: Make sure your resume highlights your communication skills, interest in troubleshooting, and any academic projects or internships related to IT support.