Diebold Nixdorf Hiring Associate Service Desk Representative | 0–2 Years Experience, Full-Time,
Role: Associate Service Desk Representative
Experience: 0–2 Years
Location: Hyderabad, Telangana
Work Mode: Full-Time
Education: Any graduate or equivalent work experience
Company: Diebold Nixdorf
About the Role
Diebold Nixdorf is looking for a proactive and tech-savvy Associate Service Desk Representative to join their customer support team. This role is ideal for freshers or early-career professionals eager to support global clients by resolving technical issues and ensuring seamless user experiences.
Key Responsibilities
- Handle inbound customer service requests and transform them into support tickets.
- Validate incident coverage and customer information.
- Troubleshoot and resolve issues like password resets and software configurations.
- Use remote tools to diagnose technical problems.
- Escalate unresolved issues and communicate next steps.
- Monitor and update tickets via the Universal Work Queue.
- Ensure high levels of customer satisfaction.
- Maintain documentation and knowledge base entries.
Share the opportunity
Required Skills & Qualifications
- 0–2 years of relevant experience in Service Desk or Technical Support.
- Good written and spoken English; local language proficiency is a plus.
- Strong communication and problem-solving skills.
- Familiarity with ticketing systems and remote tools is a bonus.
Follow us on 
LinkedIn for the latest updates
Follow us on 
Threads for the latest updates
Why Join Diebold Nixdorf?
Be part of a global tech leader in banking and retail solutions, with over 23,000 professionals in 130+ countries. The company values collaboration, innovation, accountability, and agility.
📩 How to Apply
Interested in joining Diebold Nixdorf as a Associate Service Desk Representative?
🔗 Apply today and kickstart your tech career with a fintech leader!
Share the opportunity