Junior Support Specialist Cornerstone Hiring | Full-Time Job for Freshers
Looking for your first break in tech support? 🌟
Here’s your chance! Junior Support Specialist Cornerstone hiring freshers for a full-time office-based role in Pune, India. This is an excellent opportunity to join one of the world’s top SaaS companies and help support a product used by over 100 million users worldwide.
As a Junior Support Specialist, you’ll be at the forefront of customer satisfaction, resolving queries and troubleshooting issues across Cornerstone OnDemand’s global platform.
🔍 What is the Junior Support Specialist Role About?
You’ll be part of the Global Customer Support Team as a Frontline Engineer, responsible for delivering Level 1 support via phone, email, and CRM (Salesforce). Your role will include identifying application-related issues, guiding customers patiently, and following up until resolution is achieved.
🧾 Key Responsibilities:
| 🔧 Task | 📌 Details |
|---|---|
| 📞 Customer Support | Communicate with global clients through phone, email & CRM |
| 🧠 Problem Solving | Acknowledge, analyze, and resolve product-related queries |
| 📈 Process Adherence | Maintain SLAs, CSAT, and avoid backlog by timely updates |
| 🗂️ Documentation | Accurately document and triage cases for next-level support |
| 🌐 Learning | Continuously grow knowledge of SaaS platforms and tools |
| 🤝 Collaboration | Work closely with cross-functional teams and contribute to the Cornerstone ecosystem |
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🎓 Eligibility Criteria & Must-Have Skills
| Requirement | Details |
|---|---|
| 🎓 Qualification | Bachelor’s in Computer Science or equivalent |
| 🧠 Knowledge | SaaS, cloud computing, FTP, SMTP, SSO, HTML (basic awareness) |
| 🧩 Skills | Analytical thinking, problem-solving, superior communication |
| 🧑💻 Tools | Familiarity with Salesforce or other CRM tools (advantageous) |
| 🕐 Shifts | Willingness to work in 24×7 environment (mostly US shifts) |
| 📍 Location | Pune, Maharashtra (On-site role) |
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🌐 About Cornerstone
Cornerstone OnDemand is a global leader in AI-powered workforce solutions. Their flagship platform, Cornerstone Galaxy, serves over 7,000 organizations in more than 180 countries, empowering companies to build high-performing, future-ready teams.
Cornerstone blends skills development, learning experiences, and talent management in one agile platform—enabling growth from hire to retire. 🌍
✅ Final Thoughts: Should You Apply?
If you’re a problem solver with a passion for helping people, and you’re looking to build a solid foundation in SaaS customer support—the Junior Support Specialist Cornerstone full-time job is your ideal launchpad.
📝 Freshers are encouraged to apply! Embrace the opportunity to learn, lead, and grow in one of the top cloud-based learning tech companies in the world.
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