Zones Service Desk L1 Job – Full-time (Freshers Eligible, 3-3.6 LPA)
🚀 Zones LLC, a global leader in end-to-end IT solutions, is hiring freshers for Service Desk L1 roles in Bangalore! Earn ₹3-3.6 LPA while providing technical support to clients worldwide in a 24/7 rotational shift environment.
Role Overview
| Position | Service Desk Associate (L1) |
|---|---|
| Experience | 0-6 months (Freshers Eligible) |
| Salary | ₹3-3.6 LPA |
| Shift | 24/7 Rotational |
| Key Skills | Windows OS, Hardware Troubleshooting, Customer Service |
| Education | BSc/BTech/BCA/MCA (CS/IT) |
What You’ll Do
💻 Technical Support
- Provide first-contact resolution for IT issues via phone/chat/email
- Troubleshoot Windows OS, hardware, and software problems
- Document solutions in knowledge base articles
🌐 Global Client Assistance
- Support clients across 120+ countries
- Escalate complex issues to L2/L3 teams
- Maintain SLA compliance for ticket resolution
🛠️ Process Improvement
- Suggest enhancements to support procedures
- Update troubleshooting guides based on user feedback
Share the opportunity
Who Should Apply?
✅ 2022-24 graduates in:
- BSc (CS/IT), BTech, BCA, MCA
- Basic knowledge of Windows OS and hardware
🌟 Ideal Candidate:
- Excellent English communication skills
- Ability to work in fast-paced, rotational shifts
- Passion for customer service excellence
Follow us on LinkedIn for latest updates
Why Join Zones?
- 🌍 Global Exposure: Work with Fortune 500 clients
- 🏥 Benefits: Health insurance + accident cover
- 📚 Growth: Learn enterprise IT infrastructure
How to Apply
Ready to launch your IT career?
📌 Steps:
- Submit your resume and academic details
- Highlight any technical support/customer service experience
Find your dream job tap the heart!
Share the opportunity