🚀 Genpact Hiring Technical Associate – IT Support | Apply Now!
🌟 Genpact is looking for Technical Associates – IT Support in Hyderabad, India! If you have a passion for IT support, troubleshooting, and customer service, this is your chance to join a global leader in digital operations and technology services.
📌 Job Overview
🔹 Company: Genpact
🔹 Position: Technical Associate – IT Support
🔹 Location: Hyderabad, India
🔹 Employment Type: Full-Time
🔹 Education: Bachelor’s Degree (Any Stream)
🔹 Application Deadline: March 1, 2025
Subscribe YouTube Channel for Latest Updates
✅ Key Responsibilities
✔ 24×7 IT Service Desk Support: Assist users via Phone, Chat, Email, Voicemail & Web.
✔ Incident Management: Handle queries, incidents, and service requests with escalation when needed.
✔ Remote Desktop Support: Troubleshoot Windows OS, user access, password resets, and software issues.
✔ Knowledge Base Management: Maintain internal Service Desk support documentation.
✔ Self-Service Resources: Develop and manage self-help portals for users.
✔ Outage Reporting: Provide timely updates on known service impacts.
Share the opportunity
🎓 Required Skills & Qualifications
Minimum Qualifications:
✅ Technology & IT Service Desk Background
✅ Bachelor’s Degree (Any Stream)
✅ ITIL Certification
✅ Multitasking & Attention to Detail
Follow us on LinkedIn for latest updates
Preferred Qualifications:
🔹 Good communication & interpersonal skills
🔹 Familiarity with the ITIL framework
🔹 Basic to intermediate knowledge of Windows 7, 8, and 10 administration & troubleshooting
🔹 Experience in Microsoft Office, Adobe, and other productivity suites
🔹 Active Directory administration (creating domain/exchange accounts)
🔹 Strong troubleshooting & problem-solving skills
🔹 Ability to work under pressure in a fast-paced environment
🔹 Flexible work hours & on-call support for weekends/off-business hours
🌟 Why Join Genpact?
✅ Work with a Global Leader – A Fortune 500 digital operations & AI transformation company.
✅ Career Growth – Gain experience in ITIL, Active Directory, Windows troubleshooting, and customer support.
✅ Learning Opportunities – Work in 24×7 IT support, incident management, and service desk operations.
✅ Dynamic Work Environment – Collaborate with industry experts and work in global teams.
Share the opportunity