🎯 Support Operations Internship at Cornerstone
Are you passionate about customer support operations and eager to gain hands-on experience in a global tech company? 🌟 Cornerstone is hiring a Support Operations Intern for its Pune office.
💡 About Cornerstone:
Cornerstone empowers organizations and people to thrive in a changing world. Their AI-powered Cornerstone Galaxy platform helps businesses bridge skills gaps, improve talent retention, and provide multimodal learning experiences for a future-ready workforce.
👉 7,000+ organizations | 100M+ users | 180+ countries | 50 languages
🎯 Internship Details:
- 📍 Location: Pune, India (Office-Based)
- 📅 Job Title: Support Operations Intern, Global Customer Support
- 🏢 Type: Internship
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🎯 What You’ll Do:
- 📧 Monitor case escalation inbox and respond to internal requests.
- ✅ Review case escalation emails and ensure required details are provided.
- 📊 Create & Manage case escalations in Salesforce CRM.
- 🛠️ Ensure proper ownership and timely resolution of support cases.
- 📈 Basic Reporting on volume and quality of case escalations.
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📚 Qualifications:
✅ Technical Aptitude with a willingness to learn.
✅ Strong organizational skills and attention to detail.
✅ Experience with customer service software (Salesforce is a plus).
✅ Proficiency in Microsoft Office tools.
✅ Prior customer service or technical support experience preferred.
🎯 Why Join Cornerstone?
🌟 Innovative Culture: Spark greatness and shatter boundaries.
🌐 Global Impact: Work with a diverse, international team.
📈 Growth Focus: Learn and grow in a supportive environment.
Join Cornerstone and be part of the future of work! 🌟
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