Launch Your Career as a Technical Support Engineer at NTT DATA
Are you ready to make an impact in the IT industry? The Technical Support Engineer at NTT DATA offers a gateway to a dynamic career with a global leader in business and technology services.
As part of our team in Bangalore, you’ll work with cutting-edge technologies, support critical IT infrastructures, and develop professionally in a supportive environment.
Why Join NTT DATA?
At NTT DATA, we’re pushing boundaries in business and technology, serving 75% of the Fortune Global 100 companies. From fostering innovation to ensuring sustainability, we’re committed to creating a better future for our clients and society.
Perks of Working with Us:
- A globally recognized workplace committed to diversity and inclusion.
- Access to top-tier training and development programs.
- Opportunities to work on exciting projects across various domains.
Your Role as a Technical Support Engineer
As a Technical Support Engineer, you’ll play a vital role in ensuring IT infrastructures remain operational, resolving technical incidents, and proactively addressing potential issues.
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Key Responsibilities
| Responsibility | Details |
|---|---|
| Monitor Client Infrastructure | Proactively track and manage IT systems to ensure smooth operations. |
| Identify and Troubleshoot Issues | Resolve first-line incidents and escalate complex problems as necessary. |
| Support System Maintenance | Execute patching, configuration updates, and disaster recovery functions. |
| Optimize Work Processes | Identify opportunities for automation and process improvement. |
| Collaborate with Teams | Provide seamless handovers and coordinate with colleagues for enhanced service delivery. |
| Create Knowledge Articles | Update existing documentation to enhance knowledge sharing and training. |
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Skills and Attributes
| Skill | Requirement |
|---|---|
| Communication | Active listening, adaptability, and client-focused interaction. |
| Networking Expertise | Familiarity with protocols like BGP, OSPF, and EIGRP, along with enterprise network tools. |
| Technical Proficiency | Basic knowledge of Pulse Secure VPN, Cisco Nexus, and firewalls. |
| Certifications | CCNA certification and relevant technical qualifications. |
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Why This Role Is Perfect for You
If you’re starting your career in IT or have entry-level experience in technical support, this role offers hands-on exposure to diverse technologies and platforms. With NTT DATA’s commitment to growth and innovation, you’ll gain the skills needed to thrive in a competitive industry.
About NTT DATA
NTT DATA is a global innovator with over $30 billion in annual revenue. From AI-powered solutions to sustainable IT services, we’re driving digital transformation worldwide. Join a team that values inclusivity, invests in research and development, and creates opportunities for talent to excel.
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