Are you ready to take your career to the next level in customer service? We have an exciting opportunity for you! If you’re looking for a customer service associate job with great benefits, work flexibility, and a chance to grow in the BPO industry, this could be the perfect fit.
As a Customer Service Associate, you will be part of an international voice process, handling customer inquiries and providing outstanding support. This is a work-from-home job, allowing you to work from the comfort of your own space.

They are a leading recruitment company working across multiple industries, including BPO, KPO, banking, and customer services. Their mission is to connect skilled individuals like you with rewarding career opportunities.

Job Description:

Comapny Name: Creative Hands HR Consultancy
Job Role: Customer Service Associate
Qualification: Graduate
Experience:  A minimum of 6 months experience
Job Type: Full time
Salary: 3 LPA to 4.5 LPA
Location: Mumbai and Gurgaon

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Job Role Responsibilities:

• As a Customer Service Associate, you will play a vital role in supporting our customers, ensuring their inquiries are resolved in a timely and efficient manner. This is an international voice process role, which means you’ll be handling calls from customers around the world, providing top-notch support and solutions.
• Provide exceptional customer support by addressing inquiries and resolving issues effectively.
• Troubleshoot and resolve customer concerns, escalating complex issues when necessary.
• Document customer interactions accurately for future reference.
• Ensure customer satisfaction by delivering timely solutions and gathering feedback for improvements.
  

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Job Requirement:

• Minimum 6 months experience in International voice process is required.
• Graduation is mandatory.
• Excellent communication skills are essential.
• Night shift availability is a must, with 2 days rotational off.
• Candidates must be able to collect the system from our Mumbai or Gurgaon office.
• The position offers work-from-home flexibility, but initial system pickup will be in the office.
• Telephonic interviews will be conducted.
• Immediate joining is required for this role.
• Past role/category experience: Customer Support in International Voice Process or Non-Voice.
• Skills: Customer service, Basic computer knowledge, Customer need analysis, and experience in International BPO.