Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. This role will be focused on providing analytics support and data insights to major business operations areas at Poshmark.

Job Description:

Comapny Name: Poshmark
Job Role: Email Support 
Qualification: Bachelor’s Degree
Experience:  Min 0-2 years of work experience
Salary: UpTo 4.6 Lakhs Per Annum
Job Type: Full-Time
Job Mode: Onsite or Office-based
Location: Chennai, India

Job Role and Responsibilities

• Engage with Poshmark users via email support
• Respond to users in a timely, friendly, and professional manner 
• Demonstrate empathy through thoughtful and prompt resolutions for the Community
• Research, troubleshoot, and recommend solutions for open orders and account related issues
• Gather feedback and suggestions from the Community
• Strive to exceed volume and CSAT (customer satisfaction) goals
• Help with side projects and administrative work as needed
  

Job Requirements:

• 0-2 years of equivalent experience; new college graduates are encouraged to apply
• Enthusiastic about community, customer service, and spreading love and kindness
• Endless patience and a positive attitude with the ability to turn a negative into a positive
• Competitive by nature; thrives off the success of a team
• Believes that helping users is crucial to the growth and success of the company
• Strong computer and typing skills
• Exceptional written communication skills with keen attention to detail
• May be required to work on holidays and weekend support as needed
• This role will be on rotational shifts ( 5 working days/week,  9 hrs/day between 07:30 am to 12:00 am)