Lenskart is hiring for the Java L1 Support role for freshers and candidates with up to 1 year of experience. This opportunity is suitable for candidates from B.Tech Computer Science or MCA backgrounds who have basic knowledge of Java, MySQL, and web applications.
This role focuses on production support, issue troubleshooting, technical communication, and incident management for plant operations. If you are interested in working at the intersection of software support and real-world operations, this can be a good entry point into enterprise technology support.
About the Company
Lenskart is one of India’s largest eyewear companies, offering products such as:
- Prescription glasses
- Sunglasses
- Contact lenses
- Smart eyewear
The company operates through both online and offline channels with a large supply chain, manufacturing units, and retail network across India and other countries.
Because of its large operational footprint, Lenskart relies heavily on technology systems for:
- Inventory management
- Warehouse operations
- Order processing
- Logistics
- Production workflows
This makes technical support roles highly important.
Job Overview
The Java L1 Support role is mainly a production support position where you help resolve technical issues impacting warehouse and plant operations.
You will act as a bridge between:
- Operations teams
- Warehouse supervisors
- Plant staff
- Core development teams
Job Details
| Criteria | Details |
|---|---|
| Role | Java L1 Support |
| Company | Lenskart |
| Experience | Fresher / 1 Year |
| Qualification | BTech CSE / MCA |
| Shift Timing | 9 PM – 6 AM |
| Work Location | Manesar / Bhiwadi Plant |
Note: Although the listing mentions Bangalore, the role location specified in the job description is Manesar/Bhiwadi plant, near Gurugram / Rajasthan industrial region.
Roles and Responsibilities
This role includes both technical troubleshooting and communication with operational teams.
1. Production Issue Handling
A major responsibility is managing production issues in plant systems.
This includes:
- Monitoring application failures
- Investigating incidents
- Logging issues
- Supporting recovery
Production issues may affect:
- Order processing
- Inventory updates
- Warehouse scanning systems
- Internal dashboards
Quick resolution is important.
2. Technical Issue Investigation
You will diagnose issues in live systems.
Tasks include:
- Understanding error reports
- Checking logs
- Verifying application behavior
- Identifying root causes
Common issues may involve:
- API failures
- Database errors
- Slow queries
- Application downtime
Strong logical troubleshooting is useful here.
3. Communication with Warehouse Teams
This is one of the most important parts of the job.
You need to communicate daily with:
- Warehouse supervisors
- Operations teams
- Plant staff
Your job is to:
- Understand operational issues
- Convert business problems into technical descriptions
- Communicate them to developers
This requires patience and strong communication skills.
Example:
A supervisor may report:
“Order labels are not printing.”
You need to investigate whether the issue comes from:
- Software bug
- Database issue
- Printer integration
- Network failure
4. Coordination with Core Development Team
Once issues are understood, you communicate them to engineering teams.
Responsibilities include:
- Reporting bugs
- Sharing logs
- Providing reproducible scenarios
- Assisting with validation after fixes
This makes you the first line of technical support.
5. Bug Triage
Bug triage means prioritizing and managing defects.
Tasks include:
- Classifying bugs by severity
- Tracking status
- Following up on resolution
- Reporting impact
Critical production issues usually receive the highest priority.
6. Software Development Lifecycle Participation
Although this is primarily a support role, you also gain exposure to SDLC stages such as:
- Requirement understanding
- Development
- Testing
- Deployment
- Maintenance
- Support
This helps build broad software engineering knowledge.
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Required Skills
Lenskart expects candidates with basic technical knowledge.
Core Technical Skills
You should understand:
- Computer Science fundamentals
- Java basics
- MySQL basics
- Web applications
Even fresher candidates can apply if fundamentals are strong.
Java Knowledge
Important Java concepts include:
- OOP concepts
- Classes & Objects
- Collections
- Exception handling
- Multithreading basics
Java is useful for understanding backend systems.
MySQL Knowledge
You should know:
- SQL queries
- Joins
- Filtering
- Tables
- Relationships
Basic database troubleshooting is important in support roles.
Web Application Basics
Understanding these concepts helps:
- Client-server architecture
- APIs
- HTTP requests
- Sessions
- Authentication
This makes debugging easier.
Soft Skills Required
This role strongly values communication and ownership.
Important soft skills:
✅ Clear communication
✅ Problem-solving mindset
✅ Patience under pressure
✅ Fast learning ability
✅ Team collaboration
✅ Attention to detail
Since production incidents can be urgent, calm thinking matters.
Work Timing
This role requires night shift work.
Shift Timing:
9:00 PM – 6:00 AM
Candidates should be comfortable with:
- Night shifts
- Production support schedules
- Urgent issue handling
This is important to consider before applying.
Who Should Apply?
This role is ideal for candidates who:
✅ Want entry into tech industry
✅ Enjoy debugging issues
✅ Prefer support + engineering hybrid roles
✅ Have Java and SQL basics
✅ Are comfortable working in shifts
Fresh graduates who want industry exposure can benefit from this opportunity.
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Advantages of This Role
Real Production Exposure
You’ll work on live business-critical systems.
Strong Learning Curve
You gain experience in:
- Production systems
- Incident management
- Debugging
- Databases
- Enterprise workflows
Communication + Technical Growth
This role improves both technical and business communication skills.
How to Apply
Before applying, make sure your resume highlights:
- Java projects
- SQL knowledge
- Academic mini-projects
- Debugging/problem-solving skills
- Internship experience (if any)
Prepare for interview questions on:
- Java OOP concepts
- SQL queries
- Exception handling
- Production issue scenarios
- Debugging approach
- Web application basics
Candidates who show strong analytical thinking and willingness to work in production support environments will stand out.
Disclaimer: This job information is collected from official/public sources for informational purposes only. We do not charge any fees, provide recruitment guarantees, or take responsibility for losses arising from reliance on this information.
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