SoftwareOne is hiring fresh graduates for the position of Associate ServiceDesk in Gurgaon. This opportunity is ideal for candidates looking to begin their careers in IT support, service management, cloud technologies, and customer-facing technical operations.
The role serves as the first point of contact for technical support requests and service issues, making it an excellent opportunity for candidates interested in IT infrastructure, cloud services, and enterprise support environments.
About SoftwareOne
SoftwareOne is a leading global software and cloud solutions provider that helps organizations modernize applications, manage cloud environments, and optimize technology investments. The company serves customers worldwide and provides consulting, managed services, and technology solutions across multiple industries.
SoftwareOne focuses on helping organizations maximize the value of technology through cloud transformation, software licensing, and digital workplace services.
Job Overview
| Details | Information |
|---|---|
| Position | Associate ServiceDesk |
| Company | SoftwareOne |
| Location | Gurgaon, India |
| Employment Type | Full-Time |
| Experience Required | 0-6 Months |
| Qualification | Bachelor’s Degree |
| Preferred Qualification | IT-related Degree |
| Shift Requirement | Rotational Shifts |
Key Responsibilities
As an Associate ServiceDesk, you will:
Ticket Triage and Routing
- Review incoming support tickets.
- Gather complete issue details from users.
- Assign tickets to appropriate resolver teams.
- Ensure proper categorization and prioritization.
Inbound Support Handling
- Receive and manage customer support calls.
- Create accurate support tickets.
- Document issues clearly and professionally.
- Provide first-level assistance when applicable.
Escalation Management
- Handle customer escalations regarding service issues.
- Ensure timely communication with resolver teams.
- Track escalation progress until appropriate ownership is established.
SLA Monitoring
- Monitor support queues and ticket status.
- Identify tickets approaching SLA deadlines.
- Notify team leads regarding potential SLA breaches.
- Support overall service quality objectives.
Level 1 Operational Tasks
- Execute standard Level 1 support procedures.
- Perform routine operational checks.
- Generate reports as required.
- Conduct environment health verification activities.
Coordination with Operations Teams
- Work closely with Network Operations Center (NOC) teams.
- Stay informed during service outages.
- Support internal communication processes during incidents.
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Required Qualifications
Candidates should possess:
- Bachelor’s Degree from a recognized institution.
- IT-related educational background preferred.
- 0 to 6 months of experience.
- Strong communication skills.
- Customer-service mindset.
- Ability to work in a structured support environment.
Preferred Certifications
Candidates with the following certifications may have an advantage:
- ITIL Foundation Certification
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
Preferred Technical Skills
Basic knowledge of:
- Azure Cloud
- AWS Cloud
- Microsoft 365 Services
- IT Service Management
- Ticketing Platforms
- Incident Management
- Service Desk Operations
- IT Infrastructure Fundamentals
Skills Required
Technical Skills
- Basic IT troubleshooting
- Understanding of support workflows
- Ticket management knowledge
- Cloud fundamentals
- Documentation skills
Soft Skills
- Excellent verbal communication
- Strong written communication
- Customer-first attitude
- Problem-solving ability
- Attention to detail
- Time management
- Team collaboration
- Adaptability
Salary Estimate
SoftwareOne has not officially disclosed the compensation for this role.
Based on similar Associate ServiceDesk and IT Support fresher positions in Gurgaon, the expected salary range may be:
| Experience Level | Estimated Annual Salary |
|---|---|
| Freshers (0-6 Months) | ₹3.5 LPA – ₹5.5 LPA |
| With Certifications | ₹4.5 LPA – ₹6.5 LPA |
Estimated Monthly In-Hand Salary: Approximately ₹25,000 – ₹40,000 per month depending on compensation structure, benefits, and deductions.
Note: This is an estimated range based on industry standards and not an official SoftwareOne salary figure.
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Why Consider This Role?
This position offers exposure to:
- Enterprise IT Support Operations
- Cloud Technologies
- Azure and AWS Environments
- ITIL-Based Service Management
- Incident and Problem Management
- Customer Support Best Practices
- Global IT Operations
Fresh graduates can build a strong foundation in IT operations and later transition into cloud engineering, system administration, infrastructure support, cybersecurity, or DevOps roles.
How to Apply
Before applying:
- Update your resume with technical skills and certifications.
- Highlight cloud-related coursework or projects.
- Mention any Azure, AWS, or Microsoft 365 knowledge.
- Include internships, academic projects, or technical certifications.
- Demonstrate strong communication and customer support abilities.
Candidates with cloud fundamentals certifications and strong communication skills may have an advantage during the selection process.
Disclaimer
This job/internship information is collected from official company websites, career pages, and publicly available sources. We do not charge any fee for job applications and do not guarantee recruitment or selection. Applicants are advised to verify all details directly from the official company website or notification before applying. We are not responsible for any loss or damage arising from reliance on this information.
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