Are you passionate about IT infrastructure, Linux, cloud technologies, and providing outstanding customer support? The New Relic Associate Technical Support Engineer Hiring is an exciting opportunity for candidates in Bangalore to join a global team of innovators shaping the future of observability and digital application monitoring.
This full-time role provides hands-on exposure to enterprise-grade software, AWS, containerization technologies, and troubleshooting complex technical issues while collaborating with cross-functional teams. Now, we’ll explore all details of the New Relic Associate Technical Support Engineer Hiring, including responsibilities, eligibility, skills, benefits, and application tips.
About New Relic
New Relic is a global leader in observability, offering an intelligent platform to monitor, troubleshoot, and optimize digital applications. With a mission to empower organizations in an AI-first world, New Relic’s platform gives unparalleled insights into complex IT systems. Working here allows engineers to learn continuously, handle complex technical problems, and contribute to innovative solutions that improve the experience of millions of users worldwide.
Role Overview – Associate Technical Support Engineer
The Associate Technical Support Engineer at New Relic is the first line of support for customers experiencing installation, configuration, and performance issues. You will work closely with internal engineering teams to resolve advanced technical problems, provide empathetic customer service, and advocate for customer needs in product development discussions.
This role is perfect for early-career IT professionals, cloud engineers, or Linux enthusiasts looking to build a strong foundation in technical support, cloud infrastructure, and observability tools.
Key Responsibilities
- Collaborate across teams to resolve complex technical customer issues
- Troubleshoot and analyze enterprise software, web servers, and cloud environments
- Support installation, configuration, and data exploration requests for customers
- Work closely with software engineering teams to solve advanced issues
- Provide feedback to the Product Organization to improve features and fix bugs
- Advance your skills through exposure to new product capabilities and additional training
- Deliver excellent customer service and demonstrate empathy toward end-users 🤝
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Eligibility & Skills
| Criteria | Details |
|---|---|
| Job Role | Associate Technical Support Engineer |
| Job Type | Full-Time |
| Location | Bangalore, India |
| Education | Bachelor’s in Computer Science, IT, Engineering, or related field |
| Experience | Proven experience providing end-user software support; cloud infrastructure exposure |
| Required Skills | Linux system administration, AWS, Docker, Kubernetes, networking troubleshooting, automation tools (Ansible, Chef, Puppet) |
| Preferred | Cloud certifications (AWS, GCP, Azure), DevOps or technical support experience, familiarity with New Relic products |
| Soft Skills | Communication, collaboration, problem-solving, customer empathy |
Required Technical Skills
- Strong troubleshooting and analytical abilities in Linux-based environments
- Working knowledge of AWS and cloud hosting services (Azure, GCP a plus)
- Experience with containerization technologies such as Docker, Kubernetes, and OpenShift
- Knowledge of web technologies, web servers, and networking fundamentals
- Ability to analyze system/application logs and interpret technical data
- Familiarity with automation and configuration management tools (Ansible, Chef, Puppet)
Bonus Skills
- Front-end web development experience (JavaScript, WebDriver)
- IT infrastructure experience: network, system, database administration
- Exposure to DevOps or software engineering environments
- Cloud certifications like CKA, AWS, GCP, or Azure
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Why Join New Relic
- Work in a global, innovative, and collaborative environment 🌐
- Gain hands-on experience with cloud infrastructure, observability tools, and enterprise software
- Opportunity to learn and grow through continuous training programs
- Collaborate closely with engineering teams to solve real-world technical challenges
- Build a career in technical support, cloud technologies, or observability engineering
- Be part of a team that empowers customers to optimize digital applications and improve user experience
How to Apply
Follow these steps to maximize your chances of selection:
1. Click the Apply Button
Apply through the official New Relic career portal.
2. Prepare a Targeted Resume
Highlight:
- Linux and cloud infrastructure experience (AWS, Azure, GCP)
- Containerization skills (Docker, Kubernetes, OpenShift)
- Troubleshooting and problem-solving experience
- Any automation or configuration management projects (Ansible, Chef, Puppet)
3. Showcase Soft Skills
- Empathy and communication in technical support scenarios
- Ability to collaborate across teams and departments
- Customer-first mindset and problem-solving approach
4. Prepare for Interviews
- Troubleshooting Linux systems and cloud infrastructure problems
- Networking fundamentals and web server management
- Hands-on knowledge of Docker/Kubernetes environments
- Scenario-based questions to demonstrate customer service and problem-solving skills
5. Apply Early
This is a competitive role. Early applications increase your chances of being shortlisted.
Apply Now
👇 Click below to apply
This role offers a strong foundation for a career in technical support, cloud infrastructure, and observability engineering while working with a leading global company like New Relic. 🚀
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